Faulty Tent - what are my rights?

[**claire**]

This is sort of related to Glasto so bear with me.

Does anyone know anything about my consumer rights in this situation?

I had a tent bought for me in January 2010 for a present, which I've put up this weekend as a Glasto practice session - only to realise that there's several hooks missing where you attach the inner tent to the outer tent - making it pretty much unuseable.

I've called the place it was ordered from, & they've told me to take it into my nearest shop for analysis.

But my question is this - the tent was in the sale at £70 reduced from £140. So do they have to give me a replacement tent to the value of £70, or a replacement tent of a similar size / specification? Obviously we're coming into prime festival season now so I'm unlikely to get such a good deal again, and want to be able to state my case with confidence when I go into the shop later on! I know they won't be able to offer me a direct like-for-like replacement as they don't sell this tent any more.

[ampersand]

sorry another question. somebody fell into my tent on saturday and three of the hooks are missing (it's a tent where the poles go onto the outer sheet, and the inner sheet hooks on)

can you buy these from millets or does anyone have a free alternative?

[**claire**]

I'll ask when I'm in there as these hooks are also completely missing off my joke of a tent as well!

The main one I was worried about was the one that hooks the top of the inner tent to the outer fly - unfortunately being quite tall it hangs so low, it's like wearing a hoodie even when sitting up in the sleeping bit!

[radish]

This is sort of related to Glasto so bear with me.

Does anyone know anything about my consumer rights in this situation?

I had a tent bought for me in January 2010 for a present, which I've put up this weekend as a Glasto practice session - only to realise that there's several hooks missing where you attach the inner tent to the outer tent - making it pretty much unuseable.

I've called the place it was ordered from, & they've told me to take it into my nearest shop for analysis.

But my question is this - the tent was in the sale at £70 reduced from £140. So do they have to give me a replacement tent to the value of £70, or a replacement tent of a similar size / specification? Obviously we're coming into prime festival season now so I'm unlikely to get such a good deal again, and want to be able to state my case with confidence when I go into the shop later on! I know they won't be able to offer me a direct like-for-like replacement as they don't sell this tent any more.

Edited May 24, 2010 by radish

[r0cky]

I had a tent bought for me in January 2010 for a present, which I've put up this weekend as a Glasto practice session - only to realise that there's several hooks missing where you attach the inner tent to the outer tent - making it pretty much unuseable.

But my question is this - the tent was in the sale at £70 reduced from £140. So do they have to give me a replacement tent to the value of £70, or a replacement tent of a similar size / specification? Obviously we're coming into prime festival season now so I'm unlikely to get such a good deal again, and want to be able to state my case with confidence when I go into the shop later on! I know they won't be able to offer me a direct like-for-like replacement as they don't sell this tent any more.

[mynameisearl]

sorry another question. somebody fell into my tent on saturday and three of the hooks are missing (it's a tent where the poles go onto the outer sheet, and the inner sheet hooks on)

can you buy these from millets or does anyone have a free alternative?

[ukslim]

sorry another question. somebody fell into my tent on saturday and three of the hooks are missing (it's a tent where the poles go onto the outer sheet, and the inner sheet hooks on)

can you buy these from millets or does anyone have a free alternative?

[ICGenie]

Due to the time lapse, in law you may be considered to have accepted the goods, they might only offer to repair/replace rather than refund. Since they can't replace it, they may offer a refund (which is what happened to me).

Good luck!

[**claire**]

Thank you for all your replies!

Well good news - I took it back to my local store (can't name them as they did me a real big favour, and I don't want to get them in trouble!), they said initially that I would have to go to Luton or Bedford where they had stock of the same tent, which is a good hour's drive from here, or they could initiate a store transfer (which could take 5 weeks - too big a risk), or I could have £70 on a gift card.

None of these options were ideal as I couldn't then buy a tent for £70 which would sleep 4, so they went & had a rummage in the store room & gave me a Vango Venture 500, and put it through the till as a price-match (saved me £50)! So I had to pay no more money which was so nice of them, and I think I've ended up with a far better tent!

I'm well happy & raring to go!

I asked about the hooks & they said they didn't sell them there - sorry Ampersand!

Edited May 24, 2010 by cjc3001

[r0cky]

The time lapse shouldn't make a difference - certainly you should be good for 12 months, the guidelines say that any item you buy should be "fit for purpose" for up to 6 years. As radish said, you'll get either a replacement, what you paid for it (if you have a receipt) or the last / current selling price of the item.

[ampersand]

Who did that?