No Campervan Pass

[Technophobe]

Hi. Have a concern and looking for advice/reassurance.

Purchased 2 tickets for Glasto 2010 in original sale with a campervan (West) pass. Tickets were sent out and we received them a couple of weeks ago. The slip stated that the envelope should contain the tickets AND the campervan pass, but no pass enclosed. Rang SeeTickets without delay who stated "oh, don't worry, they'll be sent out separately". When I checked Glasto website and the slip again, I was confident that the pass should have been enclosed so rang See Tickets againand spoke to someone else. They said I was right and the pass should have been there. Would message Customer Services to contact me.

After 4 days, no contact, so I rang again. Told "It's OK, you are on the list to be sent a replacement". That was a week ago and I have rang them since to be told "If someone said we will send you a replacement, then we will". Problem is, we planned to go away at weekend and then travel on to Glasto in time for the site to open. Looks like we may have to change our plans.

If the Campervan pass doesn't arrive, it's a no-go (for health reasons) and I'm hundreds of pounds out of pocket through no fault of my own.

Wonder if anyone else is in similar situation?

Jon

[rischbrit]

I was yes for a camper van East pass. It took me two weeks of badgering them for the ticket to finally arrive. Thankfully it was Royal Mail and not DX that sent the replacement out!

What you could do is take copy of e mail to say you have ordered the pass, the ticket stub to say you should have a pass and try to persuade the steward that due to health reasons you need to be in a camper?

[Technophobe]

What you could do is take copy of e mail to say you have ordered the pass, the ticket stub to say you should have a pass and try to persuade the steward that due to health reasons you need to be in a camper?

[Technophobe]

Ok - an update.

Rang DX who confirmed they hold nothing to send on to me. Rang See, who initially stated that the pass is to be sent to their office in Glastonbury town for me to collect on arrival (I never requested this). Yeah right, I'm going to take a 20ft motorhome and try to park it in central Glastonbury in Festival week to pick up a pass that should have been enclosed with my tickets - I don't think so!

So the person I am speaking to says - "hold on, I'll speak to Customer Services". 5 mins later, he's back saying that they hope to send the pass out 'later this week' and if I don't receive it by the day before I am due to set off, then to ring them again.

I realise that the pass will probably turn up in the next 2 or 3 days, but who needs the extra hassle?

Jon