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ticket problems with ticketline.

Guest mike.c

By Guest mike.c
in Weston Park, Staffordshire

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CharlotteH_xx Newbie

CharlotteH_xx

Posted
Posted

FINALLY got through.

The fella sounded like he was sucking on a bumble bee whilst talking in to a fan!

Anyway.... He said they should be here by tomorrow, even though when I tried to track it before it doesn't even say their despatched. He said if I don't recieve them tomorrow, call on Monday and they will give me a tracking number. Don't know why he never gave me it then.

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Beerqueen Mentor

Beerqueen

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I'm planning on popping to my local post office in a while - the owner is a good friend of mine - I'll ask for any inside inf she can give - don't suppose it'll help but you never know - do you know what type of delivery it was? What's the point of you having a tracking number if they won't speak to you about non-delivery? Really stressful for you.

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paulfoel Newbie

paulfoel

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I'm planning on popping to my local post office in a while - the owner is a good friend of mine - I'll ask for any inside inf she can give - don't suppose it'll help but you never know - do you know what type of delivery it was? What's the point of you having a tracking number if they won't speak to you about non-delivery? Really stressful for you.

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Beerqueen Mentor

Beerqueen

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OK have spoken to friend. First off she confirms that strictly speaking they should only speak to TL as the client. She says there are only two types of service - both of which need a signature. BUT she says they often scan the package as they get out of the car or something and then, if no-one is in, they should leave a card and the package be taken back to the sorting office. But - here's the important bit - the package will still be shown as being delivered even though it's been taken back to the sorting office. Are you sure you didn't miss a "sorry you were out" card? Anyway she reckons it could well be at your local sorting office so ring there as soon as you can - I don't know how long they'd keep it for. I think you should normally need the card to collect it but maybe the confirmation email and proof of your id (passport?) would be enough.

If that fails, I guess you'll have to go back to TL or even get professional advice - they shouldn't be able to just wash their hands of it.

And the credit card thing is a bit of a non-starter I guess as it's less than £100 - I remember now you saying you were only going on Sunday.

Fingers crossed that you find it at the sorting office!

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  • 11 years later...
Lizzie P Newbie

Lizzie P

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I am having a total nightmare with ticketline.  They have not been responding to emails or picking up the phone for weeks.

Due to illness we cannot attend Green Man this year and want to resell our tickets.

 

I am so disappointed in Green Man and Ticketline.  I just need someone to get in touch with to sort this problem out.

 

Any suggestions?

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