URGENT HELP & ADVICE NEEDED PLEASE!

[cindi]

Hi,

Please can anyone help, I brought two wristbands off a 3rd party site and paid well over face value for these I have now received the two wristbands for v festival yellow camping and one of them is broken (pin has come off the chip and clasp will not close) I am absolutlely gutted I am so looking forward to this wknd and now I dont know what to do? Please can anyone help or give me any advice on what I should do? Any feeback will be very appreciated

[MOLLYJESS]

Does it say Yellow Camping 2010 on the wristband - make sure it's not an old one from last year!!

if it seems ok other than the pin missing, then you could take it the wristband "hut" when you get there and exchange it, just say that's how it came in the post - my wristband has been "closed" together so I also need to change mine.

[hynesbeans]

That happened to me last year and we needed to show booking confirmation

at the ticket hut to get a new wristband

[cindi]

Thanks Mollyjess, it doesnt say 2010 just yellow camping on it but I am sure its one for this year as its the same as my friends.

Hynesbeans, do u think I should just take all my email confirmations of payment, purchase etc with me and they should replace it? I did buy it off 3rd party site tho will that matter do you think?

[hynesbeans]

I don't know how it will work being 3rd party tbh.

When it happened to me I didn't have my email confirmation

and they still sorted it, but it took ages and they said

that if I had had it they would have been able to swap

it in a matter of seconds. I think it's just to prove that

it's legit.

I'm sure you'll be fine x