Ticketdisaster

[OneLittleFish]

I used Ticketmaster for tickets to a gig last week - I ordered my tickets ten days before and as a result expected to receive my ticket in plenty time.

On the day of the gig, I had been seventy miles from home. By the time I'd gotten home it was nearing the time my local record and ticket exchange was about to shut, so I rushed through and got a secondary ticket as it appeared that there weren't tickets on the door. This meant I'd wasted another £13.50 on top of £17 (there's Ticketdisasters booking fees for you right there) in the first place.

I had contacted them and said that I'd bought a second ticket, and asked for a refund on the first one. I travelled through to the gig, and got a phone call from home that Ticketmaster had been in touch with them, and organised to get me in at the door, all I had to do was to print off an e-mail (impossible as I was no longer near my home) and show it to them.

Eventually, the response was (in a condensed fashion) that as I had paid for entry to the event and Ticketmaster had organised this, I wasn't entitled to a refund.

As I was in no position to carry out the actions needed for this to work, I'm feeling quite peeved (especially as I'd originally explained that I'd bought a duplicate in order to get into the event, it was my friends first gig and wasn't risking not getting in). As a matter of fact, my ticket arrived today, one week after the gig and seventeen days after I originally ordered.

Does anyone know where I stand with this?

Edited October 5, 2010 by OneLittleFish

[jump]

If one of your ticket came after the gig tell ticketmaster and if they give you grief call the your credit card (doesn't really work with debit cards) company and tell them to do a cash back as you didn't get it.

[eFestivals]

Does anyone know where I stand with this?

Have you checked their t&c's? What do they say?

Once you know what they say, phone your local trading standards - they will be able to tell you whether those t&c's fit with trading law.

I would suggest that what TM have done falls outside of what can be regarded as reasonable expectations for a ticket ordered as long in advance as your ticket was, but Trading Standards will be in the position to know for sure.

[OneLittleFish]

Have you checked their t&c's? What do they say?

Once you know what they say, phone your local trading standards - they will be able to tell you whether those t&c's fit with trading law.

I would suggest that what TM have done falls outside of what can be regarded as reasonable expectations for a ticket ordered as long in advance as your ticket was, but Trading Standards will be in the position to know for sure.