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This isn't the smoking gun you seem to think it is.   Yes, registrations become locked for 10 minutes when you get a certain stage though the process. Tickets are "held" against those registrations for the duration of that 10 minutes as well.   This is by design, and it's intended to prevent previously encountered problems - ensuring tickets are available at the point payment is made, and preventing duplicate purchases (which was especially problematic when you had inconsistent group membership). Yes as you've encountered it does cause a problem if the transaction can't be completed, but on balance it's still the better way of doing things.   Yes, they say that they can't retroactively allocate tickets to people where the purchase failed at the payment stage. What else do you expect? Even if the tickets hadn't already been reallocated and sold, I'm not even certain they have a reliable way of identifying all of the people who got that far - and obviously they can't take peoples word for it.

I see discussions about getting through to the stage of entering the details, but I believe the real issue starts after reaching this point. Now, I actually have something in writing from the festival to support this.   I've always thought that the frustrating process after getting through to the registration details entry was down to See Tickets.  This part of the process feels completely - lets just call it uncompassionate, and I struggled to believe that the festival itself could be behind such a thing.   That changed during the last ticket sale in April. After going back and forth with See Tickets with no helpful answers, I decided to reach out to Glastonbury directly. This is the response I received from the festival.       It seems that when demand is high, fairness and compassion fall by the wayside.  If you don’t get everything perfect on your end, you’re quickly dropped for the next person in line. It makes sense now why Glastonbury has stuck with See Tickets for this long.   While you’ll hear a lot about compassion being a core part of the festival’s values, seems like it doesn’t extend to the ticketing experience.  Make sure you have everything exactly right.  

Don’t recall anything about the Dirty Projectors guy, unless I missed something. I know his girlfriend was originally in the band and she left when they broke up, but think that was quite a few years after 2010.

Yeah but she mimed one time plugging her Xmas single on Strictly.

The festival didn't create this rumour to sell tickets.   As incident says, a newspaper has created it to generate page clicks.