No lock up/ dance/ alternative/ FR/ BBC introducing times to be announced now

[Yellow_Fellow]

Last year officially did sell out, just throwing that out there..

[eFestivals]

I'd probably back a green-nosed business student to make a better fist of Leeds/Reading than FR have over the past 5 or 6 years. I don't know of another festival that receives such venomous and consistent negative feedback, that is 90% ignored. I simply cannot believe they've had the same Seetickets-non-delivery problem again this year. Any other respectable company would have learned from that, extremely basic, mistake

and yet it's a standard green-nosed business student error to believe that ticket management and distribution can be managed better than the big ticket agents currently manage, and at a far cheaper price.

If you want perfection, it costs money. So reconcile the want of perfection with the costs of perfection, and then come up with a consistent comment where you either don't moan about the costs or the failings that result from keeping costs down.

[edfirth]

and yet it's a standard green-nosed business student error to believe that ticket management and distribution can be managed better than the big ticket agents currently manage, and at a far cheaper price.

If you want perfection, it costs money. So reconcile the want of perfection with the costs of perfection, and then come up with a consistent comment where you either don't moan about the costs or the failings that result from keeping costs down.

[edfirth]

Despite the consistent negative feedback, last year is the only time in the last 8/9 years it's not sold out.

[edfirth]

Last year officially did sell out, just throwing that out there..

Edited August 23, 2012 by edfirth

[mrtourette]

Everyone's an expert.

[edfirth]

Common sense doesn't require expertise

[eFestivals]

Or you just put forward the date of releasing the tickets to the public. Allowing yourself a month instead of two weeks to deliver all the tickets would solve all of your problems, no? I can't see any reason for them going out so late any more.

Fraud is the reason they're sent out late.

It's the promoter and not the ticket agent who controls when the tickets are sent out.

Want to wipe that green from your nose, yet again?

[eFestivals]

Common sense doesn't require expertise

True.

But it does require referencing the facts.

[edfirth]

Fraud is the reason they're sent out late.

It's the promoter and not the ticket agent who controls when the tickets are sent out.

Want to wipe that green from your nose, yet again?

Edited August 23, 2012 by edfirth

[eFestivals]

Not really. I was talking about the promoters, not the ticket agents.

you mentioned the "the same Seetickets-non-delivery problem again this year" - I pointed out that's the result of promoter choices, and not See's direct fault.

And unless you're prepared to pay for perfection - with far higher transaction charges for your tickets - then you won't get that perfection.

As ticket transaction fees are one of the biggest moans going about tickets, you won't get that perfection. Ultimately it's the punters who have made the choice with this for themselves.

If there's such a problem with fraud why not send out etickets like a number of other festivals do?

Because they come with their own different problems.

Or follow the Glastonbury system, as was suggested at a number of Focus Groups.

Glastonbury send out their tickets just as late as R/L do - because of the same risk of fraud.

I've had etickets for Beni, Coachella, Werchter and Wireless as well as a number of gigs and never had a single problem with them. In fact, at Werchter my Dad forgot the etickets and they were able to print more off for us due to the ease of the system

the bit I've bolded is the precise reason why etickets are not the brilliant solution that some believe. As proven at Bloc.

Edited August 23, 2012 by eFestivals

[edfirth]

See are still at fault as it appears that they're the only distributor who failed to deliver their tickets, despite the fact that they clearly had a lot more to deliver. At no point did I suggest that it was purely because See had decided to send them out late themselves, so don't assume that I know less than I do (which is still no more than anyone within the business, but having worked with FR and been involved with conversations and Focus Groups is probably more than most people who choose to comment. I was part of the Focus Group that discussed the last Seetickets cock up with the festival organisers).

etickets are clearly flawed, but there must be a reason why European and American festivals (which in my experience are far more efficiently run) use them. I am aware of those flaws, especially regarding re-sales, but when someone buys a ticket on the secondary market (especially an e-ticket), they have to very careful and they should know that. I would never buy a second hand e-ticket from someone unless I was entering the venue at the same time as them

I have not come across people who have not received their Glastonbury tickets on time. I'm fairly sure that I got my ticket slightly earlier (I may be wrong, it was a couple of years ago). Have you heard of people not getting their Glastonbury tickets? If not, why does it happen to Leeds and not Glastonbury?

[LondonTom]

i haven't heard of anyone complaining about not getting their tickets this year...

I suspect with any festival including glasto there will always be a few that don't get sent out and end up needing to be collected at the gate...what ever system they used.

[mrtourette]

I haven't either, but I'd imagine it has happened just like I imagine it happens for every festival and gig.

People expect too much from FR and R&L, it's a corporate event put on to make money, not an idealistic boutique love-in.

[edfirth]

i haven't heard of anyone complaining about not getting their tickets this year...

I suspect with any festival including glasto there will always be a few that don't get sent out and end up needing to be collected at the gate...what ever system they used.

[edfirth]

I haven't either, but I'd imagine it has happened just like I imagine it happens for every festival and gig.

People expect too much from FR and R&L, it's a corporate event put on to make money, not an idealistic boutique love-in.

Edited August 23, 2012 by edfirth

[eFestivals]

See are still at fault as it appears that they're the only distributor who failed to deliver their tickets, despite the fact that they clearly had a lot more to deliver.

"despite the fact"? Or "because of the fact"?

The more tickets someone has to handle, the more chances of things going wrong (and not all caused by that agent or their contractors, don't forget), and so the more chances for people to moan about it with a particular focus on that one company.

I was part of the Focus Group that discussed the last Seetickets cock up with the festival organisers.

and I'm sure that those organiser were quite happy for you to think that every issue was caused by See, with nothing of those problems started at the promoter's end of things.

etickets are clearly flawed, but there must be a reason why European and American festivals (which in my experience are far more efficiently run) use them. I am aware of those flaws, especially regarding re-sales, but when someone buys a ticket on the secondary market (especially an e-ticket), they have to very careful and they should know that. I would never buy a second hand e-ticket from someone unless I was entering the venue at the same time as them

That's a view I once had, about 12 years ago when I was suggesting etickets to Glastonbury. I wouldn't be so foolish now.

I have not come across people who have not received their Glastonbury tickets on time.

the problem there is your not-consistent access at anecdotal evidence then - because it crops up here in the Glasto forum each year in about the same proportion for ticket numbers as it does with the likes of Reading or Leeds.

But the numbers for each are actually very small. The likes of you might end up thinking it's a much bigger problem than it is in reality because the unhappy tend to shout VERY loudly.

And often the problem is not See, but the delivery method. See changed from Royal Mail cos everyone told See they were crap; they used another company, who got more complaints. They switched back to RM, and got even more complaints; they switched again and got even more complaints. Ultimately the only way they can get something better is by paying more, which means you'd have to pay more - do you want to pay more? Does everyone else?

Or would you rather risk the tiny chance of a cock-up with your own ticket, to save £1+ for each ticket you buy?

Ultimately, the punters have said they'd far rather the occasional cock-up.

[edfirth]

Have they had the choice?

and I'm sure that those organiser were quite happy for you to think that every issue was caused by See, with nothing of those problems started at the promoter's end of things.

Edited August 23, 2012 by edfirth

[jump]

I don't think the solution to these problems is to let Megaross be in charge of the fest.

[eFestivals]

Regardless, the issue above all with the system at Leeds is that you are unable to pick up undelivered tickets on site. You have to go to the city centre to do it.

who is in control of the festival site infrastructure? See Tickets, or FR.

So it's FR who have decided it works that way. And, i'd guess, they've done that for good reasons even if those reasons aren't immediately clear.

[edfirth]

who is in control of the festival site infrastructure? See Tickets, or FR.

So it's FR who have decided it works that way. And, i'd guess, they've done that for good reasons even if those reasons aren't immediately clear.

Edited August 23, 2012 by edfirth

[edfirth]

Right so apparently now due to the Box Office being on site people can pick up undelivered tickets from there, but See hadn't changed the email they sent out from last time so they've been telling people the wrong information

[Spiky Mike]

Are these times the same for Leeds? http:///s/reading2012/

[Chavmeisterdeluxe]

Are these times the same for Leeds? http:///s/reading2012/

[Spiky Mike]

Great cheers