Registration difficulties

[Jay89]

As above. One of my mates got her registration refused multiple times and the reason being that she looks too young. Is that even a thing? She’s 26 years old and definitely doesn’t look like she would qualify for being a child ? She mailed Glastonbury HQ, they gave her some different link for registration, but it came up with the same reasoning. Any ideas would be appreciated.

[incident]

Is she using the same photo each time? Might be worth trying with a more err "weathered" version if possible?

[Jay89]

No, she submitted different photo each time, but it keeps saying the same thing. It’s just not meant to be, clearly!