Mad Cool Festival 2020

[Burrito88]

Primavera Sound has postponed to 26-30 August. Hopefully MC will follow suit. 

[sariris]

I don't know. Different artists, different situations. It depends on what happens with the other festivals run by live nation, because they can't postpone their dates unless the other festivals do too... Which is 100% sure is that Mad Cool will wait until the government make them cancel the festival because they wouldn't lose money that way.

[bluenova]

2 hours ago, sariris said:

I don't know. Different artists, different situations. It depends on what happens with the other festivals run by live nation, because they can't postpone their dates unless the other festivals do too... Which is 100% sure is that Mad Cool will wait until the government make them cancel the festival because they wouldn't lose money that way.

Are you sure about that? I read a while back an interview with an insurance broker, and he said that very few festivals take out insurance for health emergencies. They all have some insurance, and may have cancellation insurance, but it tends to be for specific events they think may happen (e.g. in certain places weather/flooding issues), not a generic policy that covers everything.

[sariris]

Just now, bluenova said:

Are you sure about that? I read a while back an interview with an insurance broker, and he said that very few festivals take out insurance for health emergencies. They all have some insurance, and may have cancellation insurance, but it tends to be for specific events they think may happen (e.g. in certain places weather/flooding issues), not a generic policy that covers everything.

I'm not 100% sure, but knowing that the city gives them A LOT OF MONEY for the making of the festival... their insurance should be really good, right????

[bluenova]

24 minutes ago, sariris said:

I'm not 100% sure, but knowing that the city gives them A LOT OF MONEY for the making of the festival... their insurance should be really good, right????

The interview I read suggested hardly anyone had it. SXSW said they were covered for things like terrorist incidents and weather, but didn't have it for this. 

[Luke Routledge]

I can't see Mad Cool working if it's rescheduled. If the rumours of its booking reputation going down the shitter is true they would really struggling booking a full line up!

[Andrej]

Mad Cool will be cancelled, cant see this one being rescheduled. 

[Swaydeto]

Hey guys I have a question. Coming from England and really don’t want to go now because of what’s going on, if the event is cancelled or rescheduled can we still get a refund? 
 

thank you 

[Andrej]

If its cancelled you will get refund. If its only rescheduled - then probably no refund.

[Swaydeto]

8 minutes ago, Andrej said:

If its cancelled you will get refund. If its only rescheduled - then probably no refund.

But surely if it’s rescheduled and people can’t go then that’s not our problem? We book it for  specific date? Doubt they would just cancel it never heard of that even Glastonbury is rescheduled, what do people think should I stop my monthly payments and loose what we have already paid? Just made deposit plus one payment btw (got 4 tickets) 

[Milo2406]

Did anyone get it through flex ticket and get the refund policy? 

They are saying that if its cancelled there will be no refund! Disgusting. 

[Swaydeto]

6 hours ago, Milo2406 said:

Did anyone get it through flex ticket and get the refund policy? 

They are saying that if its cancelled there will be no refund! Disgusting. 

What!? Do you think I should cancel my next payments through my bank? How can they not refund wtf

[sariris]

If it's cancelled, they MUST give you a refund!!!!

[DDave]

15 hours ago, Swaydeto said:

But surely if it’s rescheduled and people can’t go then that’s not our problem? We book it for  specific date? Doubt they would just cancel it never heard of that even Glastonbury is rescheduled, what do people think should I stop my monthly payments and loose what we have already paid? Just made deposit plus one payment btw (got 4 tickets) 

Glastonbury is cancelled not rescheduled. 

[-Roger-]

On 3/25/2020 at 11:33 AM, sariris said:

Mad Cool gets most of its money from the city. Trust me, if it's money related, the festival will survive.

I would otherwise have guessed that festivals are low in the city's spending priority list right now.

[sariris]

2 minutes ago, -Roger- said:

I would otherwise have guessed that festivals are low in the city's spending priority list right now.

RIGHT NOW yes, but I'm sure that they received that money before they started planning Mad Cool 2020................ (waaaay before this situation started). It was an investment, after all.

What I meant is that yes, they'll probably lose money, but it'll probably be money that the city gave them to invest on the festival. It's not like other festivals, whose only income is the ticket sales.

[Hullabaloo92]

Zegut says Billie Eilish will postpone her shows to 2021

[-Roger-]

On 3/29/2020 at 1:19 PM, sariris said:

If it's cancelled, they MUST give you a refund!!!!

Not according to their Terms of Ticket Sales: The total or partial cancellation of the event due to force majeure, in no case will result in the refund of the amount of the ticket.

[sariris]

2 minutes ago, -Roger- said:

Not according to their Terms of Ticket Sales: The total or partial cancellation of the event due to force majeure, in no case will result in the refund of the amount of the ticket.

that's so bad  I think you should stop using flex ticket then...

[Swaydeto]

1 hour ago, -Roger- said:

Not according to their Terms of Ticket Sales: The total or partial cancellation of the event due to force majeure, in no case will result in the refund of the amount of the ticket.

Should I cancel upcoming payments then? I’m paying every month they take money off my card

[bluenova]

4 minutes ago, Swaydeto said:

Should I cancel upcoming payments then? I’m paying every month they take money off my card

I would message them on Facebook first.

Stopping payments may mean you lose everything you've paid so far.

The Force Majeure term is there for all the tickets on Mad Cool - not just the flex ones. (https://madcoolfestival.es/en/tickets-conditions.php See point 9), but it's almost certainly included in the terms for most festivals, even though they have generally been offering refunds. You may also have additional cover if you paid by credit card in the UK (not sure about other countries).

I would reach out, and ask before doing anything.

[Swaydeto]

No way to message them 

[bluenova]

1 hour ago, Swaydeto said:

No way to message them 

You can do it on Facebook. Just go to https://www.facebook.com/madcoolfestival and in the about section to the left, you can click Send Message, or just below it has their email (info@madcool.es).

They may not be quick replying, or you may get a generic reply, but worth a shot. 

[Burrito88]

They have opened a hospital at IFEMA, which as I understand is next to the festival site (or maybe part of the festival site?). Surely this is the point at which they realise this can’t go ahead!!!?

[bluenova]

2 hours ago, Burrito88 said:

They have opened a hospital at IFEMA, which as I understand is next to the festival site (or maybe part of the festival site?). Surely this is the point at which they realise this can’t go ahead!!!?

A few people have had replies from Primavera resellers, and the festival are saying that they'll provide more info on alternatives (refunds etc.) once Spain's "state of alarm" is over and actually quoting the 11th April, as if it's not going to be extended. Until then they apparently don't have to consider any refunds.

I assume that even if Mad Cool moved/cancelled they'd be in the same situation, so they're probably hanging on to see what happens. While July is likely a write off, it's conceivable that in a few weeks (as new cases are at least levelling off in many European countries) they'll have a better idea of whether they cancel, or aim for September. Right now, it's probably easiest for them to simply not make a decision.