Accidentally double booked Sticklinch tents, refund help?

[wildtal31]

Hi all, due to the panic of ensuring we have a tent (we're coming in from abroad), we have managed to double-booked two tents. We did not purchase refund protection so would we be able to cancel and refund the cost of 1 tent? It's our first time to Glastonbury so we're not sure what the procedures are like. Some help/advice will be highly appreciated! 

[eFestivals]

there should be some contact details here:-

https://www.seetickets.com/customerservice

 

[dotdash79]

1 hour ago, wildtal31 said:

Hi all, due to the panic of ensuring we have a tent (we're coming in from abroad), we have managed to double-booked two tents. We did not purchase refund protection so would we be able to cancel and refund the cost of 1 tent? It's our first time to Glastonbury so we're not sure what the procedures are like. Some help/advice will be highly appreciated! 

You can get a refund up to the 7th May, after then it's non refundable and that's why you need the refund protection.

[wildtal31]

1 minute ago, dotdash79 said:

You can get a refund up to the 7th May, after then it's non refundable and that's why you need the refund protection.

So without the refund protection I would not be able to get the refund? On the Sticklich website it states that the cover is only in the event that lead booker is unable to attend, but as lead booker, I am attending. The seeticket customer service form states the following when I tried to apply for a refund, there is not much information otherwise on how to go about cancelling the booking.

Information

We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example venue, date etc).

 

[dotdash79]

No without the refund protection you can only get a refund up to the 7th of May, after then you would have to the refund protection and meet the terms to get a refund.

[Sarahevans90]

2 hours ago, wildtal31 said:

Hi all, due to the panic of ensuring we have a tent (we're coming in from abroad), we have managed to double-booked two tents. We did not purchase refund protection so would we be able to cancel and refund the cost of 1 tent? It's our first time to Glastonbury so we're not sure what the procedures are like. Some help/advice will be highly appreciated! 

If you can’t refund! Let me know because we will have it! We got one in worthy view and the rest of our group is in sticklinch!!!

[Joe Bowyer]

Hi. We have 8 friends in this site and are looking to get a tent. We would love to buy your second one from you? What kind of tent is it?

[sedra]

2 hours ago, wildtal31 said:

Hi all, due to the panic of ensuring we have a tent (we're coming in from abroad), we have managed to double-booked two tents. We did not purchase refund protection so would we be able to cancel and refund the cost of 1 tent? It's our first time to Glastonbury so we're not sure what the procedures are like. Some help/advice will be highly appreciated! 

Yes you can get a refund up to 7th May. The refund protection is only needed for after that if you can’t attend. You might have to pay an admin fee of £20

[wildtal31]

17 hours ago, Sarahevans90 said:

If you can’t refund! Let me know because we will have it! We got one in worthy view and the rest of our group is in sticklinch!!!

Hi, I'm not sure if I would be able to transfer the tent to you? First time going and don't know how the check-in process is going to be. We will also only be arriving on Thursday. It is a 2 men tent. 

[JessicaO]

16 hours ago, wildtal31 said:

Hi, I'm not sure if I would be able to transfer the tent to you? First time going and don't know how the check-in process is going to be. We will also only be arriving on Thursday. It is a 2 men tent. 

Hello, I will buy the tent off you and no need for transfer the name over as we can buy it off you and you just put my friend as the second name. On Thursday we only managed to get a four man tent when there are 5 of us so looking to find a two man tent so they can at least be in the same field with us. Let me know if that works for you so need to to get a refund as we can pay you for it and then you put him as the second name on the booking if that’s makes sense. Let me know :) 

[Funkyfairy!]

On ‎11‎/‎22‎/‎2019 at 2:15 PM, wildtal31 said:

Hi, I'm not sure if I would be able to transfer the tent to you? First time going and don't know how the check-in process is going to be. We will also only be arriving on Thursday. It is a 2 men tent. 

I'd go through standard process and get the refund back to you, and let the tent go back into the pool for the resale, else if you have any issues with lead booker etc you will need to sort them out .

[eyebrain]

On 11/21/2019 at 10:09 PM, wildtal31 said:

So without the refund protection I would not be able to get the refund? On the Sticklich website it states that the cover is only in the event that lead booker is unable to attend, but as lead booker, I am attending. The seeticket customer service form states the following when I tried to apply for a refund, there is not much information otherwise on how to go about cancelling the booking.

Information

We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example venue, date etc).

 

Did you get this sorted? I'm getting the same message and wondering what would be the next step.. 

[eyebrain]

Update to everyone who stumble on this thread looking for an answer; you'd need to write them general inquiry and they will manually refund.

One Sticklinch 4-person tri-lodge back in the pot, good luck!