How long is acceptable?

[Funkfarley]

To get through to them bloody SEE tickets! Arrrgh

I was on 40 mins today and nothing.

I have tried 3 different numbers....how long do you think before i call it quits and hang up?

[smies]

I held for nearly 3 hours today before giving up and just sending them an arsey email.

[Mr Ploppy]

Well Funkfarley,

I know some might say you get in a queue and so hanging up and redailing is pointless, but I would not stay on hold for anyone longer than 20 mins, would surely hang up and redial.

It is very annoying tho.

From my experience, (not talking about See) but I much prefer the 'luck of the draw' type call than relying on a busy system to acurately transfer you because it knows how long you have been 'in the loop'.

I am sure there is someone that works for a call-centre that could correct me but I would try a few times every minute or so then stay on hold for at most - 20 mins.

MrPloppy

[markeee]

depends how it works i guess

i mean if you keep ringing back, you may ring just as a line is free, and thereby get through automatically

all depends:)

[Phil-itfc]

I cant beleive you guys have been holding so long, I work in a call centre (tho the best in the industry) and its unaceptable that a client waits for more than a minute. infact most clients dont wait atall, seetickets ovbiously have alot to learn from other centres.

[Spindles]

Same deal, I work for a certain bike/car parts retailer and if someone is waiting 2-3 mins then that's something that needs an apology for being unnacceptable, target time is 95% of calls answered within 20 seconds...companies that make their customers wait 20,40,60 mins or whatever must need their heads checking.

I think a good rule of thumb is if you don't get through in 3 mins, walk away, try again later when the lines are quieter.

[harper11]

see tickets dont make their money from people ringing them up

other than selling tickets on the phone everything else is irrelevant for them

they know people are going to by their tickets so why waste money on customer service