In 2013 after ticket day, the festival had a post somewhere inviting feedback on how the process went. I had failed to get tickets, so my feedback was polite, but disappointed and wondered if there was a fairer way (careful what you ask about it turns out). I got the following reply back from them:
"Thank you for taking the time to provide us with your feedback, (name) – it’s much appreciated.
The suggestion of a lottery/ballot comes up each year, however it isn’t something the Festival would be keen to take on, as although it would undoubtedly give everyone the most equal chance possible, there are many who complain that that shouldn’t be the case. i.e that the most equal way wouldn’t necessarily be the fairest way. Largely this is a concern expressed by people who have come to the Festival for a number of years, and have a great attachment to the event, to the point they would be willing to go river deep mountain high to get a ticket.
For them the introduction of a ballot system would mean that their chances of getting a ticket would be reduced, whilst the chances for someone who is just entering the ballot on the off chance would be significantly increased.
Whilst we certainly don’t want ticket buying to be an endurance race, and are working with Seetickets to make the current process quicker and smoother, some investment of effort/time (to log on, enter the details and buy the tickets) ensures that the tickets do go to people who truly want them, rather than people just trying on a whim..
Best wishes
Glastonbury Festival"
That was a decade ago, and I understand the festival changes and they have to face different challenges and react accordingly, but the change to the queue system does feel to me like a complete change in the festivals outlook.
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