reminder email for 2nd installment

[stu150]

It's still not working for me dunno what I'm gonna do.... Keep getting page cannot be found when I click add to card

[coma girl]

I've emailed them too, fingers crossed I get a constructive reply

[Paul ™]

How you getting on with them Rachel?

[Alpha Kenny 1]

Ive still not been sent an email with a link on it to pay? Are they still sending them out?

[rachbon]

just got this email from AEG:

Hi Rachel,

The payment link can be used multiple times or you can enter in the total number you need to pay.

Hope this helps.

Kind Regards

Edited January 17, 2011 by _rachelbon

[Paul ™]

Cool.

So it seems the transactions are just accounted for by email address then.

[shenry]

havent recieved any email yet :/

[coma girl]

Hi Sinead

You can use the payment link twice, to make the seperate payments.

Kind regards

Tony

[rachbon]

That's the email I got, just need to wait till payday then I'm sorted

[smutchie]

That's the email I got, just need to wait till payday then I'm sorted

[Paul ™]

Glad its sorted (hopefully). If only they had put that info on the emails originally

[rachbon]

Glad its sorted (hopefully). If only they had put that info on the emails originally

[chambo]

I bought 2 VIP tickets seperately but with the same card and recieved one e-mail with the link,after e-mailing them a couple of times i recieved this reply.

Hi Jim,

You can pay for 2 tickets with 1 payment. All the transactions will be covered under your Customer Order number = 27130928.

Hope this will help?

Kind Regards.

This seems to be different from some of you people!!

[Paul ™]

From what I can make out, if you have made seperate transactions you can either pay for them all at once using the link once or pay them them individually using the link more than once.

Seems a complicated way to do things, but I guess the transactions are linked to the email address used.

Otherwise you could use a seperate card to pay the 2nd installment and that would cause even more issues with transactions matching up

I'll try get some definitive answers

[coma girl]

Make sure you do it by the 1st!

[chambo]

I asked about paying on the 1st too coz thats when i get paid and they said it was ok to do that!!

[Paul ™]

Hi folks,

We’re heard through the grapevine that a few of you lovely RockNess payment planners have had a few problems paying your 2nd Payment Plan instalment.

So here’s some tips to help:

1) You will have received a specific link from the email alert sent last week but please check your the Order Confirmation of your first instalment to confirm which specific payment package you’ve ordered (this is sent from no-reply@aeglive.co.uk if you want to search through your emails). All 2nd payment transactions must match your 1st payment.

2) You can use the same link multiple times to pay if you’ve bought tickets on separate cards but you they NEED to be the same payment plan.

3) Some of you have said that a couple of times the ticket link has frozen when you’ve gone to the cart. We’ve investigated and amended this so please refresh if it happens again or contact help@aeglive.co.uk.

4) You will receive a separate Order Confirmation email and order number when you complete the transaction.

Please, please, please remember that all 2nd instalments must be paid by 1st February otherwise your tickets will not be valid.

Also, some of you have rightly asked “Why do I have to pay another booking fee?”

The Booking Fee is capped at 10% on ALL tickets. This booking fee is separated into 3 instalments for all payment plan transactions, so you guys are just paying a third of the booking fee in each payment.

Hope this helps and if you’ve still having problems or not received an email alert about this then contact help@aeglive.co.uk and they’ll get things sorted for you as quickly as possible.

Thanks for the feedback and we’ll look to develop this process to make it better for you guys in the future.

[Alpha Kenny 1]

Ive still not had a reminder email with the link to pay up? Can anyone post the link in here? Or is every link unique?

[Paul ™]

Ive still not had a reminder email with the link to pay up? Can anyone post the link in here? Or is every link unique?

[coma girl]

Finally got my tickets paid off, hopefully there's no problems with the third instalment

[Alpha Kenny 1]

Cheers. Ill email them now.

[stu150]

I'm still getting an error message saying the page doesn't exist when I click add to cart. Have called and emailed and they just say keep trying. Getting really annoyed about this. Better be able to pay them as am I f**k buying another ticket when they still haven't fixed it come Feb 1st!

[coma girl]

I'm still getting an error message saying the page doesn't exist when I click add to cart. Have called and emailed and they just say keep trying. Getting really annoyed about this. Better be able to pay them as am I f**k buying another ticket when they still haven't fixed it come Feb 1st!

[stu150]

I've been trying it almost every day since the email came out

[Paul ™]

I'd say it's more likely to be a problem your end then.

Try clearing the temp files/cache/cookies etc. Also try a different browser ie Chrome, Firefox

Failing that, try another computer/laptop/mobile if possible.