Download 2015

[theramm]

What was wrong with cash and beer tokens anyway? I never had a problem with that and reckoned it worked well.

The only revenue stream from cash/token is at the point of sale. With cashless they get to make money from -

A. Point of sale, people are found to spend more through cashless

B. People leaving unspent money on the wristband (if you can even get a refund? We don't know yet)

C. Them selling all the customer data they've collected over the weekend to 3rd parties.

[Moey]

I guess my question was from the point of view of the customer, rather than the business.

Completely agree with your points though. Can't say that it's gonna fit well though. For the customer it's likely to be more pain points.

[theramm]

There's a long (horrendous) thread about it on the DL Forums. The main advantages for the customer seemingly being -

You don't have to bother with cash

If you struggle to budget for the weekend you're less likely to spend all your money on day 1

If you get confused working out change etc you wont have to think about stuff like that.

You're less likely to lose money.

If none of the above negatively affect you however there's no real advantage (that we can see yet)

[theramm]

http://downloadfestival.co.uk/info#vDYBGbVOKcDHzb0s.99

Info on cashless. You WILL be able to get refunds!

[devilman]

And top it up as soon as you get your ticket. Suddenly it all makes sense and seems quite convenient.

[Moey]

Will feel like free beer by the time you get to the arena.

I'm starting to warm to the idea.

[Redwinevino]

.

Edited May 6, 2015 by Redwinevino

[rivalschools.price]

Supposed Benefits-

1, You don't have to bother with cash

2, You can budget in advance

3, You can get refunds on any unspent credit

4, You can top-up onsite if you run out of credit on your wristband.

Not sure about anybody else, but to me it seems like they are trying to solve problems that don't exist.

[atomised]

Sounds like you have it spot on. I'm happy bothering with cash, I can budget in advance with cash I don't need to wait for a refund on unspent cash and if need be can top up at atm with cash. This system certainly doesn't improve my festival experience at all

[LondonTom]

It looks like a better system than most festivals seem to be using, but there is still nothing there to benefit the punters rather everything the organizers get.

[Lumz]

This will be my first Download but from experience at other festivals, surely the reduced queue time is something of a benefit? I've waited for what seemed an age before just for a pint because of people talking, struggling with change etc.

Also, no chance of losing my wallet now either. The amount of times I've dropped my wallet in a mosh pit... Now all I'll have to carry is a £10 phone which I don't care about losing.

Edited May 7, 2015 by Lumz

[SOAD]

This will be my first Download but from experience at other festivals, surely the reduced queue time is something of a benefit? I've waited for what seemed an age before just for a pint because of people talking, struggling with change etc.

Also, no chance of losing my wallet now either. The amount of times I've dropped my wallet in a mosh pit... Now all I'll have to carry is a £10 phone which I don't care about losing.

Download has done a beer token system so the bars were never an issue. Plus the food stalls never seem to get that busy.

Cashless system seems ok. I'm neither against it or for it. It is what it is.

[lightning1000]

It just makes it harder to keep track of what you're spending, which I guess is what they want.

[theramm]

It just makes it harder to keep track of what you're spending, which I guess is what they want.

Exactly. Cashless systems apparently increase spend per head by roughly 15-30% per head.

In the past if you were a quid short for a burger you'd just borrow it from a mate, now you'll have to top up again.

Interesting article on it here...

The Cashless Festival: Why 2015 will be the Tipping Point for the UK

Steve Daly is a co-owner and Head of RFID at ID&C- a leading security wristband specialist. He has a background in telecommunications start-ups and spent five years at PA Consulting, a London-based management consultancy. At ID&C, Steve developed a new RFID (Radio Frequency Identification) suite of products that were first to market at Coachella Music Festival, Lollapalooza & Austin City Limits in 2011. Since then ID&C’s products have supported projects, brand activations and social media campaigns for over 200 events in 25 countries on five continents. Here he postulates that 2015 will be pivotal to the UK’s adoption of cashless and RFID technologies.

2014 witnessed the birth of the cashless festival, with world-renowned events such as C3’s Lollapalooza & Austin City Limits, and the epic SFX-owned Mysteryland & TomorrowWorld convincing punters to leave their cash at home and load up their funky RFID bracelets with dollars and euros.

Despite some RFID integrators reporting an increase in spend-per-head of between 15 – 30%* abroad, the UK’s adoption of cashless and RFID has been relatively sluggish.

(*www.intellitix.com)

There are potential explanations for this. Its heritage in festivals notwithstanding, the UK market is at the mercy of a greater number of stakeholders than perhaps some of our European and North American friends are.

With that said, most of the UK’s major festivals ran cashless trials last summer, so the appetite is certainly there and early discussions from this year indicate that at least two major UK festivals will be going fully cashless in 2015.

So why will 2015 be the pivotal year?

Cashless technology has been in use at UK events since at least 2010. That’s five years of learning, development and improvements that have now given organisers the confidence to make the move to RFID technology. We have to remember that in many cases UK festivals have had tried and tested operating models for many years. UK promoters are experts in their fields, but they’re also shrewd business operators. If I were the promoter, I certainly wouldn’t jump into bed with a new technology without testing the hell out of it first. They are simply assessing the business risk and taking their time.

There’s also the question of the ticketholder experience. Paying for things with a plastic card is the norm, but we’re only just becoming accustomed to tapping our cards without entering a pin number, and in some cases, without getting a receipt. The next stage for consumers is to become familiar with paying using other form factors – smartphones, wristbands and maybe even watches. This, in turn, will help festival organisers communicate the benefits, quash any fears and help convince their ticket holders that using cashless wristbands at their festival is easy and secure.

Another key factor is cost of the technology, which from my experience has not only come down in the past five years, but has also become more flexible. The RFID hardware supplier market has grown, and therefore created more supply than demand. This has helped to drive down pricing. But each RFID integrator we have worked with has a different approach. The only numbers I can really comment on pertain to the RFID wristbands themselves, which since 2010 have reduced in price by over 50%. Not only have the costs come down, but also the reliability and the robustness of the products are much better.

It’s also important to talk about the revenues cashless technology can generate. It’s fairly well documented now that introducing cashless wristband technology to festival-goers will increase expenditure per head. The average is said to be no less than a 20% increase, however SFX revealed last year that when its Mysteryland festival offered a cashless environment with RFID wristbands connected to bank accounts, attendees spent double the amount on merch and concessions than attendees of comparable events. (Source: Billboard, Sept 13). If that’s not enough to whet the appetite for cashless, what is?

I’ve sat in the audience and on the panel at numerous cashless seminars, and there has been a dramatic shift over the past 12 months in promoters stating their intentions towards deploying cashless at their future events. I think the tipping point in the UK is now.

Two or three years ago, the question was ‘why and how do we use RFID at our festival?’ Now, the questions are more educated and are about subjects surrounding contingency, resilience and the networks required. Promoters are now more motivated and committed to qualifying a suitable RFID solution.

Which leads me on to talk about what’s next for festival technology. Now that promoters are coming round to these concepts, they’re looking for ways to bring all of their Big Data together and use it to their advantage. Companies specialising in festival analytics will be in high demand. When you add spending behavior into the mix, understanding your data can be invaluable.

There has been a buzz around ‘Big Data’ for some time now. However, the data captured using RFID platforms during the operation of a live event is not just big, it’s incredibly smart too. And, it is this ‘Smart Data’ that will be 2015’s buzzword amongst festival organisers. The nature of RFID systems will mean promoters can learn from and react to their Smart Data in real time. It is data that evolves like a living organism, and that, when measured and interpreted accurately, can become an invaluable asset to the operations and commercialisation of a festival.

There’s also a rise in demand for iBeacon technology inside festival wristbands. iBeacons can be used to trigger communications to fans at certain checkpoints around an event, as well as creating greater accuracy in visitor flow.

And then there’s the Apple Watch, which will no doubt see people queuing outside on the pavement for two days to be the first to buy one. However, I feel this will not be the runaway success everyone is predicting. Sure, coupled with Apple Pay they have the potential to take a big bite of the payments market, but I think the Watch itself is just the poster boy for all the wearable payment, lifestyle and experience products that are about to swarm the market. It will get very competitive very quickly.

It is only a matter of time until it hits festivals in a big way though. It’s the perfect demographic to seed the technology and gain user acceptance, fast.

But, is this something festival-goers really want – a bridged gap between their everyday lives and the escapism of a festival environment?

Edited May 7, 2015 by theramm

[5co77ie]

Which leads me on to talk about what’s next for festival technology. Now that promoters are coming round to these concepts, they’re looking for ways to bring all of their Big Data together and use it to their advantage. Companies specialising in festival analytics will be in high demand. When you add spending behavior into the mix, understanding your data can be invaluable.

There has been a buzz around ‘Big Data’ for some time now. However, the data captured using RFID platforms during the operation of a live event is not just big, it’s incredibly smart too. And, it is this ‘Smart Data’ that will be 2015’s buzzword amongst festival organisers. The nature of RFID systems will mean promoters can learn from and react to their Smart Data in real time. It is data that evolves like a living organism, and that, when measured and interpreted accurately, can become an invaluable asset to the operations and commercialisation of a festival.

Commercialisation of some festivals is inevitable, however the rising success of the small festival is down to their audience not wanting commercialisation. I've yet to see a festival flog tickets on how commercial it is, most people are put off by the rising tide of commercialisation - the implementation of such blatant - you're just a commodity to the festival goer - is only a good thing for the rest of the festival industry who don't adopt it. Festivals aren't about the most commercial areas for many, the bits that don't make money are often the best - however if your festival is run by accountants you'll never realise that and fall by the wayside.

[foolee]

I really hope this doesn't start to happen in a wider scale because it sounds terrible. No benefits to this at all, I am happy carrying my money and taking enough that I need, if you're careful you will not lose this. If you come back with some it's a bonus, if you spend it all, that's what you planned anyway.

I don't like the fact of going to a festival with the wristband loaded, think it will cause more trouble with theft, people running up and ripping them off you. And spending more than you realize and not realizing, what if you can't top up when you're there?

Also, big issue for me is getting overcharged, scanned too many times, you would never know. This will actually put me off going to festivals if they all start doing this...

[Dead throne]

Overall a decent lineup but not enough bands that would justify the price for me. At all. Disappointing.

[lightning1000]

Overall a decent lineup but not enough bands that would justify the price for me. At all. Disappointing.

What was the last fest you actually attended? All I can remember you posting was that you aren't going to this or that fest. Obviously that won't actually be the case, just interested.

[Dead throne]

What was the last fest you actually attended? All I can remember you posting was that you aren't going to this or that fest. Obviously that won't actually be the case, just interested.

Last one was 2013. Fucking amazing that was.

[lightning1000]

Last one was 2013. Fucking amazing that was.

Yup, it was a great year for sure.

[devilman]

Last one was 2013. Fucking amazing that was.

Yeah it was good. I've been to 8 since then. None as good as that one but given the choice between sitting at home and whinging about line ups or just getting out there and watching new bands or meeting cool people when the line up isn't brilliant, it's a no brainer for me. You're a long time dead.

[scrubbertheman]

^^what he said^^

Last year will never be remembered for its headliners, but I had the best craic I've ever had at DL.

You've got to be in it to win it

[FloorFiller]

in an NME interview Chris has said that they plan on playing 'heavier stuff and deeper cuts' at Download. i think we all predicted this, and how much they stick to it is another thing (i bet they still play friggin Starlight) but good to know

[Gucci Piggy]

in an NME interview Chris has said that they plan on playing 'heavier stuff and deeper cuts' at Download. i think we all predicted this, and how much they stick to it is another thing (i bet they still play friggin Starlight) but good to know

Hope they do the same at Big Weekend. Agitated will go down a storm.

[Gucci Piggy]

Started the American tour today and the setlist's back to shite, other than a couple of songs.