Royal mail have lost our tickets

[rikkirascal]

Right so it seems this has happened to me too. My Royal Mail depot is dodgy as fuck.. As this ain't the first time this has happened to me (non Glasto related). Someone is definitely on the thief there. I'll let you know how it goes!

Edited May 24, 2015 by rikkirascal

[gooner1990]

The postman was probably stressed because they get 'fined' £50 if they don't manage to deliver one of the special delivery items.

[kalifire]

Well, it seems I'm in a similar situation. See dispatched my ticket on 14th May, and it hasn't arrived. Today I contacted Australia Post who confirmed they can see a record that the item was 'lodged' on 15th May (i.e. due to be put on a flight) and was expected by 19th May. They say it hasn't yet arrived in Australia. Terrific.

I've contacted See, who I'm fully expecting will tell me to wait and see if it will arrive, ignoring the fact that there's clearly an issue. I'll try Royal Mail but they've always been terrible at customer service from my experience, so I'm not holding my breath there.

I'm not too concerned - ultimately, if it hasn't been delivered, that's somebody else's problem and I'd expect to be able to collect at the box office (wherever that is), but I'd prefer for my original ticket to be located and delivered.

Sigh.

[Mardy]

Well, it seems I'm in a similar situation. See dispatched my ticket on 14th May, and it hasn't arrived. Today I contacted Australia Post who confirmed they can see a record that the item was 'lodged' on 15th May (i.e. due to be put on a flight) and was expected by 19th May. They say it hasn't yet arrived in Australia. Terrific.

I've contacted See, who I'm fully expecting will tell me to wait and see if it will arrive, ignoring the fact that there's clearly an issue. I'll try Royal Mail but they've always been terrible at customer service from my experience, so I'm not holding my breath there.

I'm not too concerned - ultimately, if it hasn't been delivered, that's somebody else's problem and I'd expect to be able to collect at the box office (wherever that is), but I'd prefer for my original ticket to be located and delivered.

Sigh.

When you flying, Kali?

[glasto-worker]

Well, it seems I'm in a similar situation. See dispatched my ticket on 14th May, and it hasn't arrived. Today I contacted Australia Post who confirmed they can see a record that the item was 'lodged' on 15th May (i.e. due to be put on a flight) and was expected by 19th May. They say it hasn't yet arrived in Australia. Terrific.

I've contacted See, who I'm fully expecting will tell me to wait and see if it will arrive, ignoring the fact that there's clearly an issue. I'll try Royal Mail but they've always been terrible at customer service from my experience, so I'm not holding my breath there.

I'm not too concerned - ultimately, if it hasn't been delivered, that's somebody else's problem and I'd expect to be able to collect at the box office (wherever that is), but I'd prefer for my original ticket to be located and delivered.

Sigh.

what a right pain in the arse - if you do have to collect it make sure they give clear instructions

there used to be a office near Red Gate { although security would be expecting to see a letter for you to be able to reach it } but have no clue if it has been moved

although they may use the ' Travel Enquires Cabin ' which would make sense as its the public side and its near Gate A

good luck

[kalifire]

When you flying, Kali?

On 18th. Australia Post say it's still technically within their delivery timeframes (up to 29th) but that they'd usually have seen some indication that it's at least arrived at the airport by this point. I'm probably just over-panicking! The guy on the phone all but told me to calm down, haha!

[chewbacca]

my tickets were lost in 2013. the situation was even a bit worse as i got the notification mid-june and i live abroad (there was a thread on it somewhere but i cannot find it). discussing with seetickets was a bit of a pain in the ass but, and that's the most important thing, it worked out. they didn't send me new ones but i could pick them up on site (unfortunately that office was only open at specific times which made it quite inoconvenient with my flight etc).

tl;dr: similar thing happened to me, it all worked out . good luck, you'll be fine!

[Abster]

After reading this I've just checked my ticket is in it's super safe place...

A friend had her festival ticket arrive half burnt a few years back, turned out there was a fire in the sorting office luckily the festival left her in with a royal mail letter and half a ticket! (wasn't Glastonbury)

[tullux]

sounds terrible, good luck to all!

hope to see you there, kalifire!

[Foxy1984]

after a few days of knocking on doors after posting our ticket through the wrong letterbox our postman found our tickets! its a glastonbury miracle, thanks for your help and reassurance.....now they can announce the line up

[pehaw]

Excellent news!

[musky]

,,,And breathe.

[Foxy1984]

Bit annoyed at whoever had them in their house since thursday!

[cornish hick]

It might be me being paranoid but as you've told See and GF they have been lost it maybe worth telling them they have arrived ok now just in case they have 'cancelled' them. ?

[Foxy1984]

Don't worry... 40mins on hold to see and they have been told. Didn't ever get a reply from GF via email, but have emailed again to confirm found!

[cornish hick]

Don't worry... 40mins on hold to see and they have been told. Didn't ever get a reply from GF via email, but have emailed again to confirm found!

Proper Job as we say down here

[bennyhana22]

after a few days of knocking on doors after posting our ticket through the wrong letterbox our postman found our tickets! its a glastonbury miracle, thanks for your help and reassurance.....now they can announce the line up

That's terrific news, Foxy1984

kali - hope all sorts out quickly...do keep us posted.

Ben

[mike99]

Proper Job as we say down here

Agreed

[verrymerry]

Excellent news!

[sheffieldlady]

Brilliant news!! These threads always pop up this time of year and it makes you realise how rubbish Royal Mail can be.

[MrZigster]

And how brilliant a great individual local postman can be, despite being part of the bigger machine, which can be rubbish.

Possibly?

[kalifire]

Great news, Foxy1984. Really pleased that sorted itself out.

kali - hope all sorts out quickly...do keep us posted.

Well I don't have my ticket yet but I do have an update. Apparently it was put onto a plane to Melbourne on 15th May and has been stuck at Melbourne airport for over a week, held up by customs who haven't yet cleared it to pass to Australia Post. Depending on who I speak with at Australia Post, that's either unusual and requires chasing up, or can be standard with customs, who'll release it when they're good and ready. As far as I can tell, neither Royal Mail or Australia Post have messed up, it's just delayed at the border without any information given.

There's nothing I can do but sit tight and wait for now. If it hasn't arrived by the end of next week, I'll ask See to re-issue it and either send it via special delivery to a UK postal address, or have it available for collection at the site (preferably the former).

[Beaver89]

Brilliant news!! These threads always pop up this time of year and it makes you realise how rubbish Royal Mail can be.

Still 20 times better than those total fuck nuggets DX they used a couple of years ago!

Congrats Foxy and good luck Kali. This reminds me of the saga last year of that guy (I foget who) who put their ticket in an ultra safe place and forgot where it was and couldn't find it 2 days to go. Can't remember what happened in the end.

[rikkirascal]

Went back to the sorting office for one more try before I contacted See... They found it! It seems they only unloaded the returns van yesterday. So it took 6 days for it to be returned back to the office. Grrrr.

[phillyfaddle]

after a few days of knocking on doors after posting our ticket through the wrong letterbox our postman found our tickets! its a glastonbury miracle, thanks for your help and reassurance.....now they can announce the line up

That's cheered me up!! So happy for you xx