Ticket Debarcle!

[y2kennyg]

Need advice!

Our tickets were sent to the house of the other people on our booking - friends of friends. We don't know them or live near them, so they used Royal Mail special delivery (tracked and signed for) to send them on to us.

The tickets never made it - Royal Mail have lost them.

We have tried everything we can think of - see tickets, Royak Mail complaints, Glastonbury festival. We have been told we might as well have ripped the tickets up ourselves - are they kidding???!

This never would have happened if our tickets had been sent direct to us in the first place.

I've read people's comments about taking ID to ticket office A and being issued a wrist band, but no one has given us that advice fro official channels.

To make matters worse, we've paid over £500 for glamping in Tangerine Fields, so would need the paper ticket to get in and out each day.

PLEASE HELP! Can anyone offer sound advice on what to do here? I'm at a loss, and seriously annoyed at the though of losing close to £1000 because of a series of errors!

[Foxy1984]

Royal mail should compensate you for the loss if money. Not sure of any way of getting in. So sorry to hear this.

[y2kennyg]

Thank you. We will try that if we get nowhere else, but it's not really preferred. We want to go to Glasto :-( To claim compensation where we may get very little back seems like being kicked in the backside and asked to say please and thank you for it!

[THEBOILERMAN]

How did the tickets end up at the other peoples address?  were all ticket balances paid by them? if they were then the tickets would of been correctly sent to them. BUT if you paid your own balances then they should of gone to your lead bookers address. In which case SEE are in the wrong...... if this is the case you need to hound SEE as it was there fault.

[y2kennyg]

Interesting advice! Tickets were paid for by our mutual friend who booked them, but none of the tickets were for him. He bought his in round 1, and got 4 tickets for us in round 2.

Any idea how that works?

Thank you!

[y2kennyg]

Oh ps, he paid for 4 tickets, 2 x 2 for couples, and all 4 tickets were sent to one of the couples.

[ZoomZoom]

As the tickets were from what you say have been correctly delivered by see ,

the problem is with the Royal Mail , and if they don't find them , pull up a nice

arm chair and tune into the BBC coz its the only way you'll get to see glasto  this year

[y2kennyg]

Noooooooooooooooooooooooooooooooo!

[THEBOILERMAN]

Fraid that you aint going   unless royail mail can find them, which as they are tracked they should be able to do.... hound them and email SEE and Festival office as well

 

hope they turn up.

[moheetoes]

Interesting advice! Tickets were paid for by our mutual friend who booked them, but none of the tickets were for him. He bought his in round 1, and got 4 tickets for us in round 2.

Any idea how that works?

Thank you!

In round 2 (main resale), I think all 4 tickets go to the lead booker not separate addresses.

I bought my friends 4 from newquay, I'm in Preston, all 4 sent to lead booker for distribution, they all live fairly close.

I hope you get sorted out..

[ZoomZoom]

Just had a quick look at the RM site and compensation will depend on which tracking service they used to post them

but third party claims are not covered (ie your glamping package) so to help you

out and help cut your losses I'll give you £50 for it

[johnmcga]

Blimey, sounds like a nightmare situation. Unfortunately I think everyone else is right - See Tickets did their job of getting the tickets to the delivery address, so you can't claim against them or the festival.

 

Royal Mail should compensate you for he value of the tickets, but that's all you can hope for based on their terms and conditions.

 

What does the Royal Mail tracking information say? Have you checked at your local Post Office, in case they've ended up there but the 'while you were out' card got lost or something? My local Post Office staff can be quite helpful, so they might have some ideas about what to do.

 

Also, what about speaking to Tangerine Fields? Perhaps they might have a contact at the festival who can help you out.

 

Good luck getting it sorted.

Edited June 20, 2015 by johnmcga

[psydersuze]

Glasto ticket office have said that I have to go to the main gate and take proof of identity on the day and apparently they'll let me in! Fingers crossed  

 

[psydersuze]

If it was me, I would do this ... 

[Foxy1984]

When RM lost ours they had been posted through another door by mistake. You could try knocking on the doors of the route?

[KEITHCCC]

Go to The site with as much ID as you can possibly take and tell them you did not receive your tickets. Don't give them the long story like you've given us here.

IF they tell you "Mr so and so" signed for them say that's not right. No one by that name there - (or false signature etc )

  Its 2015,,,they'll have your details such as address etc..there'll be a picture of you on the database. They'll see it's legit

If someone else is using your tickets they wont get in as they don't look like you, that's not your problem that's what the security are there for.

Your story should be that the delivery address did not receive the tickets. The people at the site (I'm assuming there's an office by a gate for "ticket situations") are not in a position to prove you wrong. You hold all the proof,

stay calm and expect it to take a while.

Would they refuse you entry because they think you're blagging ?  - doubt it

 

I'll come back here and have a look next week -

 

k x

[ZoomZoom]

Go to The site with as much ID as you can possibly take and tell them you did not receive your tickets. Don't give them the long story like you've given us here.

IF they tell you "Mr so and so" signed for them say that's not right. No one by that name there - (or false signature etc )

  Its 2015,,,they'll have your details such as address etc..there'll be a picture of you on the database. They'll see it's legit

If someone else is using your tickets they wont get in as they don't look like you, that's not your problem that's what the security are there for.

Your story should be that the delivery address did not receive the tickets. The people at the site (I'm assuming there's an office by a gate for "ticket situations") are not in a position to prove you wrong. You hold all the proof,

stay calm and expect it to take a while.

Would they refuse you entry because they think you're blagging ?  - doubt it

 

I'll come back here and have a look next week -

 

k x

 

Are you serious ???

 

As see and GFL already have the full story do you think for one minute they will change their mind

 

the T&Cs state the entry is by ticket only

 

Save your self the trip and stay home

[Koroviev]

As far as Seetickets and Royal Mail (in the first instance) are concerned they have fulfilled their contract. They can't be held liable if the booker decided to post them to you himself. 

 

If you want to take the risk you could turn up on the day and blag it as someone has said. It would really depend on the person behind the desk though in this case as technically the fault is with Royal Mail in a second posting incident. If you're confident enough in yourself and can be convincing you could probably blag your way into it. But be prepared for the risk they say no and you have had a wasted journey. Depends on their computer system to see how much information they have before them. I would claim that the lead booker has never received any tickets and Seetickets told you to come to the festival ticket office to get it sorted. 

 

If they do however have a history of enquiries / previous written correspondence and the adviser decides to read back through them you're screwed and will look a bit of a twat in the process though. 

Edited June 20, 2015 by Koroviev

[y2kennyg]

Wow, lots of advice here thank you everyone!

[bigbilly]

Make sure you take photo id as well if you go and the tickets arnt sorted. Similar thing happened to my mate and they wouldn't give him a ticket as he had no photo Id. His missus got in though. Ended up having to sneak him in even though he had bought a ticket.

[shepton fuchsias]

Do you have a royal mail tracking number, and where do Royal mail THINK the letter got posted to. Neither do you say if the tickets were posted by special delivery. If not, then you could well have lost everything because only Special delivery letters carry compensation of up to £500. 

 

My brother in law had a problem with royal mail and we had to go knocking at peoples doors to track the letter. Once we'd got it Royal mail told us that all special delivery letters can be tracked to an address it was delivered to, because their GPS system logs the localtion where the letter was signed for.

 

if it was send by special delivery and you have the tracking number, they will be able to tell you exactly where that letter was signed for last, and my suspicion is its at a sorting office somewhere, ready to go back to the sender. It will stay at a sorting office for 18 days, then go back to the original sender.

 

If you have the tracking number all may not be lost, but if it was just posted normal post, then I am afraid the chances of getting those tickets are somewhere between zero and absolutely no chance at all.

[Foxy1984]

Ours were not even signed for by anyone. Our postman just accidently put them through a door (he realised once he got to our house a just had the card, no letter).

So we couldn't track them anywhere. Luckily our postman found them when he knocked on all the doors on the route

[artl]

This very thing happened to the people camped next to us last year. They go in. They came a day earlier than planned expecting a schlep....

they bought with them all the documentation - in a bloody folder :-)  

They had 2 forms of ID + util bills

They had the screen caps of the ticket purchase,

Conf emails

Print out of the bank payment by their dad [who paid for the tix]

ALL the post office documentation includign a letter from their local PO. 

 

They got in ok, they got a paper ticket w/o photograph.. 

Hope it works out for you

[sedra]

Best bet is to keep hounding Royal Mail to find them - they must be somewhere!