RIZE Festival (Hylands Park, Chelmsford)
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The festival is clearly telling you in the email that they know many more people get through than ultimately securing tickets. I've been buying tickets since 2008 and I can attest that this is true. My group has managed to get through almost every year. But actually landing a ticket happens at a rate of 1 in 3 attempts more or less. Specifically my particular transaction was declined by my card issuer due to suspicious activity on their part, not any requirement by See Tickets. The reason for the problem is not material. Many different problems can arise and they do. The festival is now improving the queuing process and phasing out the F5. Great. I think it is far more important to fix the post registration entry, the part for those who actually won the lottery. I have no problem losing in the lottery, I have a real problem winning the lottery and then having the winning ticket taken from me. -
There isn't any requirement for any of the registrations to match the card used for payment. Many people on here will be able to give first hand confirmation of this. As long as the Card Number, CCV, Expiry Date, and Postcard inputted on the payment page are all valid (within themselves), and the SCA check passes, then the card doesn't have to be linked to (and isn't checked against) any of the registrations on the order. So the error would have been somewhere self contained within that. Yes, you should be able to update the information and try again - that's how the system is intended to work and is precisely why the registrations remain locked for the remainder of the 10 minute window you're given to complete the transaction. Obviously I can't speak to why that didn't happen in this case, but it certainly doesn't equate to being "banned from the sale". It's not great that for whatever reason you weren't able to try again in this instance, but I think it does work as intended most of the time - so on balance keeping the order open (and therefore the registrations locked) so that people can try updated details is fairer than releasing the registrations (and therefore kicking people out) immediately. You're reading far more into that statement than I would. -
I didn't drop my winning ticket back into the pile. The festival took my winning ticket and threw it back because they have the demand. The system kicked me back into the registration numbers entry and locked my registrations. Why not allow another payment attempt? I have several cards, why couldn't I use a different one? Checking and double checking the details will not always solve the issue. All of my information was actually correct. What was incorrect was my old address for the card which I forgot to change through the card issuer. Bottom line you go through a stressful moment and you are a human, you can make mistakes. The festival is intolerant to mistakes and that is strange for a festival that claims to actually care.
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We knew it was Queens and FOB instead of Maiden and Rammstein about a month before the announcement -
Just check and double check all your details pre sale so they’re correct. Simple solution really. If you put the details in wrong its tough really. You’ve not won tickets to the raffle, you’ve picked a winning ticket and dropped it back into the pile at that point.
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