Seetickets have cancelled my tickets by mistake!!!

[Crazyfool01]

2 minutes ago, northernringo said:

Was it car park you tried or a tent? Mightnt let you through on car park as you are coach

It was using my coach ref on the confirm  email …  I tried importing them by entering email and nothing happened 

[Charm]

2 hours ago, Mich1268 said:

 

just got through to buying a car park ticket. didn't actually buy one but surely must be ok? 

Hey lovely, looking up your registration will show what you have booked x

https://glastonbury.seetickets.com/registration/lookup

[Smeble]

1 hour ago, bennyhana22 said:

Sure there is...!

Ben

No there isn’t, especially at a weekend, all you achieve is pissing off anyone who is actually working the weekend. 

[gigpusher]

2 hours ago, leath02 said:

Could it just be a case of it not being on your SeeTickets account yet?

You can add orders with this link in the screenshot, which were made without you being logged into SeeTickets, I had to do this with my Glasto tickets and now they show up 

 

 

Yes this is the screenshot I was going to add when I got home. Hope it works for you! 

[incident]

1 hour ago, northernringo said:

Was it car park you tried or a tent? Mightnt let you through on car park as you are coach

It doesn't let you book car park tickets if you've got a coach - but it explicitly says that's the reason so would be fine as a test.

[Paul ™]

A friend booked our deposits (6 in total) in 2019, and I paid off the balances in March 2022 for 2 of them.

I cant find the order using the tracker, import order etc using my reference number, the original reference number or any other information.

I did get confirmation email, payment was taken and they do show under my registration page, but no where else.

WIll need to contact See to get them to look into it.

[bennyhana22]

9 hours ago, Smeble said:

No there isn’t, especially at a weekend, all you achieve is pissing off anyone who is actually working the weekend. 

Well, that rather depends on how courteous you are, in my experience. 

Ben

[gigpusher]

24 minutes ago, bennyhana22 said:

Well, that rather depends on how courteous you are, in my experience. 

Ben

Yes I used to work in customer service and when I worked weekends I would actually get really annoyed if it was really quiet because why was I wasting my time being in work on a weekend when they clearly didn’t need so many of us. The time used to really drag. Was much happier if I had a steady flow of nice customers as it meant at least there was a reason for me being there. I am also a firm believer in nice customers get good customer service far more often. 

[stuie]

1 hour ago, bennyhana22 said:

Well, that rather depends on how courteous you are, in my experience. 

Ben

Yes, you can be firm, persistent and demand a resolution without being rude, obnoxious and a fecking c**t! 😂

[bennyhana22]

12 minutes ago, stuie said:

Yes, you can be firm, persistent and demand a resolution without being rude, obnoxious and a fecking c**t! 😂

Well exactly!

Ben

[David_303]

1 hour ago, gigpusher said:

I am also a firm believer in nice customers get good customer service far more often. 

One of my first jobs was in a call centre for a mobile phone company. When we got arsehole customers we used to do all sorts to them. Changing their diverts to Battersea Dogs Home, porn lines the lot. 

Edited May 21, 2022 by David_303

[Charm]

1 hour ago, gigpusher said:

Yes I used to work in customer service and when I worked weekends I would actually get really annoyed if it was really quiet because why was I wasting my time being in work on a weekend when they clearly didn’t need so many of us. The time used to really drag. Was much happier if I had a steady flow of nice customers as it meant at least there was a reason for me being there. I am also a firm believer in nice customers get good customer service far more often. 

Hey lovely, totally agree with this, people will do the most wonderful things for you when you are nice x

[gigpusher]

24 minutes ago, Charm said:

Hey lovely, totally agree with this, people will do the most wonderful things for you when you are nice x

Yes being fair and reasonable with the person you are speaking to goes a long way most of the time. 

[clarkete]

On the fesshole twitter feed, in amongst the many NSFW things people confess to, there are a regular quantity of people in costumer facing positions and the small acts of revenge they take out. 

[Mich1268]

On 5/21/2022 at 12:22 AM, Paul ™ said:

A friend booked our deposits (6 in total) in 2019, and I paid off the balances in March 2022 for 2 of them.

I cant find the order using the tracker, import order etc using my reference number, the original reference number or any other information.

I did get confirmation email, payment was taken and they do show under my registration page, but no where else.

WIll need to contact See to get them to look into it.

Any luck yet? I have sent a third email today. I kind one but just hoping to get an answer

[Mich1268]

On 5/20/2022 at 9:44 PM, Charm said:

Hey lovely, looking up your registration will show what you have booked x

https://glastonbury.seetickets.com/registration/lookup

Oh yeah! Tickets are on there! Thank you so much Charm. Just need to now get seetickets to confirm and garuntee tickets are real. Thank you so much xx

[Spindles]

Glad to hear it all worked out in the end!  On the subject of customer service, as someone whose spent a lot of time in the job, absolutely, nice people we will go out of our way to help, demanding and rude people we'd be more likely to get a bit computer says no.

[clarkete]

2 hours ago, Mich1268 said:

Oh yeah! Tickets are on there! Thank you so much Charm. Just need to now get seetickets to confirm and garuntee tickets are real. Thank you so much xx

Oh, I thought you'd tried this Friday when @Simsy suggested it?

Glad you found it though 😊

[Paul ™]

2 hours ago, Mich1268 said:

Any luck yet? I have sent a third email today. I kind one but just hoping to get an answer

Nope, hoping it will be early next week... 

 

[philipsteak]

On 5/21/2022 at 8:21 AM, gigpusher said:

 I am also a firm believer in nice customers get good customer service far more often. 

Honestly, for me it's not even 'nice' as such. Although that helps. Just don't be a c**t. And if you are, well suddenly I have a whole bunch of T&Cs that I'm pretty keen on enforcing.

[moogster]

37 minutes ago, philipsteak said:

Honestly, for me it's not even 'nice' as such. Although that helps. Just don't be a c**t. And if you are, well suddenly I have a whole bunch of T&Cs that I'm pretty keen on enforcing.

Exactly. In my previous job I maintained a mental sh*t list and a mental "how nice and decent" list. That did impact grandly the speed and quality of the service. You did NOT want to be on my sh*t list. 

[kalifire]

15 minutes ago, moogster said:

Exactly. In my previous job I maintained a mental sh*t list and a mental "how nice and decent" list. That did impact grandly the speed and quality of the service. You did NOT want to be on my sh*t list. 

Was it possible to redeem oneself when on your shit list, and transfer to the nice and decent list, out of interest?

[gigpusher]

53 minutes ago, philipsteak said:

Honestly, for me it's not even 'nice' as such. Although that helps. Just don't be a c**t. And if you are, well suddenly I have a whole bunch of T&Cs that I'm pretty keen on enforcing.

Yep of course but if someone is genuinely nice and pleasant whilst having a valid complaint they got my A game. I often went to managers saying they were kicking off and honestly they had a point to get them what they wanted. 

[moogster]

51 minutes ago, kalifire said:

Was it possible to redeem oneself when on your shit list, and transfer to the nice and decent list, out of interest?

Yes definitely! 🙂

[Crazyfool01]

I’ve told this before that I once got tickets for an evening with Michael eavis charity question and answer session and because I sounded nice on the phone they put me on and my mate on the same table as him … for supper ….. it pays to be nice …. If people aren’t in my workplace I tend not to put any effort into going and getting products they want …. It definately pays