Gold Member - Billing Issue

[phillyfaddle]

Hi folks - any advice on best way to contact  eFestivals re an issue with my Gold membership billing? Payment has been taken twice via PayPal: 7 July (correct), then again on 16 July (incorrect). I sent a message via the eFestivals website, but not sure if it’s got to the right person. I’ve reported the issue to PayPal, but it will be quicker and easier if someone at eFests can check the transactions and issue a refund.

Thanks a million x

[Kizzie]

21 minutes ago, phillyfaddle said:

Hi folks - any advice on best way to contact  eFestivals re an issue with my Gold membership billing? Payment has been taken twice via PayPal: 7 July (correct), then again on 16 July (incorrect). I sent a message via the eFestivals website, but not sure if it’s got to the right person. I’ve reported the issue to PayPal, but it will be quicker and easier if someone at eFests can check the transactions and issue a refund.

Thanks a million x

I've PM'd you 😊

[phillyfaddle]

4 minutes ago, Kizzie said:

I've PM'd you 😊

Thanks lovely 🙏🏻 Have just replied x

[phillyfaddle]

Thanks to Kizzie and Neil for sorting so quickly. 🙏🏻 Xx

[Neil]

apologies for you having to wait until a working day for me to sort it.I try not to work at weekends.

[phillyfaddle]

4 minutes ago, Neil said:

apologies for you having to wait until a working day for me to sort it.I try not to work at weekends.

And so you shouldn’t! Difficult when you run your own business (I know from experience), but we all need downtime. Very appreciative of you sorting today 🙏🏻And of course, appreciative of this brilliant site and my Gold membership. Take care x