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My transaction failed due to a mismatched address in my registration info that didn’t match the card’s address. After an unsuccessful payment, why wouldn’t you release the locked registrations? I would expect to be able to update the card information or try a different card—not to be banned from the sale Locking up registrations for 10-15 minutes means you lose your current session as it times out, likely after the sale has already ended. Tickets are certainly not being "held" for you. So, even if another person on your team gets through, the registrations are still stuck. You lose your turn, and your whole team is blocked, all because of a minor issue like a wrong address? In a stressful situation like this, mistakes happen. Instead of offering a chance to correct the info or update the card, you’re essentially banned because there are plenty of others waiting. And regarding the statement in the email: "many more people get through to entering their details than will ultimately secure tickets". Why? If you won the raffle why are you being prevented from getting your ticket? How is that not a smoking gun? -
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How was it? I’ve got tickets for the Cardiff show on Tuesday which hasn’t sold out yet -
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This isn't the smoking gun you seem to think it is. Yes, registrations become locked for 10 minutes when you get a certain stage though the process. Tickets are "held" against those registrations for the duration of that 10 minutes as well. This is by design, and it's intended to prevent previously encountered problems - ensuring tickets are available at the point payment is made, and preventing duplicate purchases (which was especially problematic when you had inconsistent group membership). Yes as you've encountered it does cause a problem if the transaction can't be completed, but on balance it's still the better way of doing things. Yes, they say that they can't retroactively allocate tickets to people where the purchase failed at the payment stage. What else do you expect? Even if the tickets hadn't already been reallocated and sold, I'm not even certain they have a reliable way of identifying all of the people who got that far - and obviously they can't take peoples word for it. -
I see discussions about getting through to the stage of entering the details, but I believe the real issue starts after reaching this point. Now, I actually have something in writing from the festival to support this. I've always thought that the frustrating process after getting through to the registration details entry was down to See Tickets. This part of the process feels completely - lets just call it uncompassionate, and I struggled to believe that the festival itself could be behind such a thing. That changed during the last ticket sale in April. After going back and forth with See Tickets with no helpful answers, I decided to reach out to Glastonbury directly. This is the response I received from the festival. It seems that when demand is high, fairness and compassion fall by the wayside. If you don’t get everything perfect on your end, you’re quickly dropped for the next person in line. It makes sense now why Glastonbury has stuck with See Tickets for this long. While you’ll hear a lot about compassion being a core part of the festival’s values, seems like it doesn’t extend to the ticketing experience. Make sure you have everything exactly right.
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