Just check and double check all your details pre sale so they’re correct. Simple solution really. If you put the details in wrong its tough really. You’ve not won tickets to the raffle, you’ve picked a winning ticket and dropped it back into the pile at that point.
My transaction failed due to a mismatched address in my registration info that didn’t match the card’s address. After an unsuccessful payment, why wouldn’t you release the locked registrations?
I would expect to be able to update the card information or try a different card—not to be banned from the sale
Locking up registrations for 10-15 minutes means you lose your current session as it times out, likely after the sale has already ended. Tickets are certainly not being "held" for you.
So, even if another person on your team gets through, the registrations are still stuck. You lose your turn, and your whole team is blocked, all because of a minor issue like a wrong address?
In a stressful situation like this, mistakes happen. Instead of offering a chance to correct the info or update the card, you’re essentially banned because there are plenty of others waiting.
And regarding the statement in the email: "many more people get through to entering their details than will ultimately secure tickets". Why? If you won the raffle why are you being prevented from getting your ticket?
How is that not a smoking gun?