Sale Date Change

[sedra]

46 minutes ago, Pinhead said:

Wow really interesting that you could still get them from Worthy Farm in 95!

You could still ring up and pay for them later by postal order in 2007!

[Neil]

55 minutes ago, Pinhead said:

You remember when you used to attend the license review every year Neil? We were all on tenderhooks for a number of years between 2002 and 2004 I think when it was never in the bag until that had been cleared.

they were always fun, i'd be  sms text-ing kerplunk, and he'd try and make sense of something very brief  and put up what he made of it (he did a very good job given the technical limitations).

i was always surprised how well it worked out.

 

i'd get home late and then try to write up a fuller version of the hearing. (i was given compliments for them by some of the councillors who felt i did a good hob of reflecting the hearings).

 

it was from working hard on things like that i managed to build the reputation of this website  as well as Michael's respect (which was a big change from my first meeting with him where he was very hostile.

Edited November 3, 2023 by Neil

[incident]

10 hours ago, BBC7BBCHEAVEN said:

Out of curiosity I had a look and it seems the sales date was announced Sept 22nd, so 6 weeks notice

 

Are people on here really saying they then went ahead and booked holidays etc within those six weeks? Smells like Porky's to me

I certainly arranged my work schedule around the ticket sale and also booked a weekend away within that kind of time frame. Luckily, I booked the weekend away for the 11th/12th November and I've got a fairly flexible job so I can make the necessary arrangements again (albeit I'd prefer not to as you can only play that card so many times).

If they'd pushed it back by one week instead of two, I'd have been somewhat screwed and I'd be a lot more angry.

I'd also point out one (thankfully small) group who have every right to be pissed off are the people in alternate time zones (Australia etc) who set their alarms for 4:30am, went to bed early, and then woke up to this.

5 hours ago, *biggreg* said:

EMAP's publications all referred to Aloud.com as I would imagine it offered them commission/referal fees but I believe would have simply acted as a front end for "Way Ahead" ticket agency in Nottingham which became See/G&T? in 2004? Happy to stand corrected if wrong?

No, you're right. Aloud.com was a site that didn't sell anything itself but used white label access to WA/See, TM, and in some cases other ticketing providers.. It was a very similar site to how Ents24 is today in most respects. The e-commerce side of the Glastonbury sale was hosted by WA/See - the first post on this thread gives the game away.

Edited November 3, 2023 by incident

[Suprefan]

Interesting thing. So my gf's registration was deleted, or they said it was. On a whim i went to look hers up again and an email came back showing that its in their system. So how many people maybe got told they were deleted but they werent? 

[Mark H]

It’s 5pm here and I am now drinking my feelings.

[jamesrfisher]

This is a real ball ache. Was all set for Sunday, knew would have no interruptions. On my own trusty computer.

 

Now I will be at Shiiine On trying to get on my phone with Butlins' crappy wifi or even worse data coverage...

[atomised]

my search by email returns my valid details but registration look up to check or edit it isn't coming up. it just bounces back to the info page with a contact form at the bottom which when entering the reg number just bounces back to the same page 

[sfroml]

9 minutes ago, atomised said:

my search by email returns my valid details but registration look up to check or edit it isn't coming up. it just bounces back to the info page with a contact form at the bottom which when entering the reg number just bounces back to the same page 

Same issue for myself.....

[CurlyPutz]

24 minutes ago, atomised said:

my search by email returns my valid details but registration look up to check or edit it isn't coming up. it just bounces back to the info page with a contact form at the bottom which when entering the reg number just bounces back to the same page 

Same here - I think this is because registration is disabled currently.  All a bit of a sh*t show really.

Edited November 3, 2023 by CurlyPutz
typo

[uscore]

9 hours ago, sprocketrocket said:

Can confirm, Greenman sale was awful this year, but in my opinion no better or worse than Glastonbury is. 

The annoying thing about Green Man tickets this year, was filling in the forms, getting the bank approval, and assuming that everything looked fine, only to be told you hadn't completed it in the allocated time and being returned to the holding page. And you had clearly done it in good time, it was just an incorrect error message,  but it was just much more infuriating to be told it was your fault and not theirs.

Edited November 3, 2023 by uscore

[CaledonianGonzo]

11 minutes ago, CurlyPutz said:

Same here - I think this is because registration is disabled currently.  All a bit of a sh*t show really.

Correct.

[trevethin]

Database balls up

3 of us here.
3 x details confirmed

3 x emails received 17 Aug and again 20 Sep stating each registration valid.

3 x emails received 05 Oct stated registrations deleted 🙄

2 had been deleted, but the 3rd was still showing as valid …

Almighty database mess.

[Ayrshire Chris]

27 minutes ago, CurlyPutz said:

Same here - I think this is because registration is disabled currently.  All a bit of a sh*t show really.

As long as you get the following registrations are valid to buy tickets reply then you are ok. Once the registrations open then you can view, amend them 

[uscore]

I think everyone would be a bit more accepting/understanding of the delay if See/Glastonbury just admitted there had been some kind of database failure,  rather than suggesting it's because some people hadn't met the deadline to confirm their registration was valid. 

If people had missed the deadline then it's their fault and I shouldn't have to rearrange work/holidays/nights out/whatever because of them.   If See/Glastonbury had lost people's registrations, then it's fair to move it.

[2019]

I've got another 2 weeks to try not to fritter away the deposit/coach money that is burning a hole in my bank account.

[Mark_safc]

36 minutes ago, uscore said:

I think everyone would be a bit more accepting/understanding of the delay if See/Glastonbury just admitted there had been some kind of database failure,  rather than suggesting it's because some people hadn't met the deadline to confirm their registration was valid. 

If people had missed the deadline then it's their fault and I shouldn't have to rearrange work/holidays/nights out/whatever because of them.   If See/Glastonbury had lost people's registrations, then it's fair to move it.

Exactly this. The ambiguous way they have worded it means that some people might still see the communications and think that they have already confirmed their registration / details back in Sept and that others have just forgotten to do it. 

Would probably be better all round for SeeTickets just to employ some extra staff and put a communication out for everyone to re-register. Then from this point onwards just do a new registration each year to avoid any confusion.

[incident]

39 minutes ago, uscore said:

I think everyone would be a bit more accepting/understanding of the delay if See/Glastonbury just admitted there had been some kind of database failure,  rather than suggesting it's because some people hadn't met the deadline to confirm their registration was valid. 

If people had missed the deadline then it's their fault and I shouldn't have to rearrange work/holidays/nights out/whatever because of them.   If See/Glastonbury had lost people's registrations, then it's fair to move it.

I don't believe for a second that there was a database failure. There's no evidence to suggest that there was.

I reckon there's 2 main problems.

1. People not understanding / following the reconfirmation process all the way to the end.
2. Confusion caused by people having (old) registrations they'd forgotten about (often on alternate email aliases that still end up in their usual inbox)

I've personally helped a few people who were struggling in the lead up to the sale, and all of their issues could be boiled down to one of the above. Meanwhile, after we'd worked through all these issues and double checked everything, *nobody* in our exceptionally large group suffered an unexpected deletion. The group being large enough that this would be statistically unlikely if there was any kind of failure.

It's fair to say that See could have done much better in addressing both of those issues, but that's still not a database failure. Nothing I've seen posted on here or elsewhere suggests there's a problem that couldn't be explained by the above.

[clarkete]

7 minutes ago, incident said:

I don't believe for a second that there was a database failure. There's no evidence to suggest that there was.

I reckon there's 2 main problems.

1. People not understanding / following the reconfirmation process all the way to the end.
2. Confusion caused by people having (old) registrations they'd forgotten about (often on alternate email aliases that still end up in their usual inbox)

I've personally helped a few people who were struggling in the lead up to the sale, and all of their issues could be boiled down to one of the above. Meanwhile, after we'd worked through all these issues and double checked everything, *nobody* in our exceptionally large group suffered an unexpected deletion. The group being large enough that this would be statistically unlikely if there was any kind of failure.

It's fair to say that See could have done much better in addressing both of those issues, but that's still not a database failure. Nothing I've seen posted on here or elsewhere suggests there's a problem that couldn't be explained by the above.

Yeah, likewise more inclined to believe it's a process error at see, rather than technical. 

[TheDayman]

18 hours ago, BBC7BBCHEAVEN said:

Out of curiosity I had a look and it seems the sales date was announced Sept 22nd, so 6 weeks notice

 

Are people on here really saying they then went ahead and booked holidays etc within those six weeks? Smells like Porky's to me

 

 

 

 

We did. Myself and herself booked a 2 week holiday to SA.

The change has screwed us (but I was also one of the people who's regsitration was incorrectly deleted so I can see it from both sides).

 

[Stokesy10]

7 hours ago, Suprefan said:

Interesting thing. So my gf's registration was deleted, or they said it was. On a whim i went to look hers up again and an email came back showing that its in their system. So how many people maybe got told they were deleted but they werent? 

2 out of our group of 12 had the exact same issue.

Might have already been posted on here so apologies if so but this is the message my mate (different from the 2 mentioned above) received when he had a very new (2022) reg deleted, somehow.

[TheDayman]

15 minutes ago, incident said:

I don't believe for a second that there was a database failure. There's no evidence to suggest that there was.

I reckon there's 2 main problems.

1. People not understanding / following the reconfirmation process all the way to the end.
2. Confusion caused by people having (old) registrations they'd forgotten about (often on alternate email aliases that still end up in their usual inbox)

I've personally helped a few people who were struggling in the lead up to the sale, and all of their issues could be boiled down to one of the above. Meanwhile, after we'd worked through all these issues and double checked everything, *nobody* in our exceptionally large group suffered an unexpected deletion. The group being large enough that this would be statistically unlikely if there was any kind of failure.

It's fair to say that See could have done much better in addressing both of those issues, but that's still not a database failure. Nothing I've seen posted on here or elsewhere suggests there's a problem that couldn't be explained by the above.

 

Sorry, but you're wrong on this one.... Here's my experience and I've read pleny of others with similar online. This wasn't just a case of users forgetting.

 

15 hours ago, TheDayman said:

I imagine this has been discussed to death now given we're on page 15 but I thought I'd chime in with my experience.

First things first - I'm very organised when it comes to Glastonbury, verging on OCD, like most of us here on efests.

I did as I was told and re-registered my details and also received email confirmation to state all was well and good. I even did a manual look up to confirm my account was still there (there's the OCD). A few days later, I got that rather opaque email about accounts being deleted. So, again, I jumped on to the site and confirmed my account was still there. All was good.

Fast forward to Tuesday (I've been working abroad for the last month), and our Glasto WhatsGroup is alive with preparations. As I do each year (because I was nearly stung by a friend who mistyped their postcode into our Glasto spreadsheet), I starting checking all accounts - begining with my own. When the look up brought up nothing, I requested that my details to be emailed to me. This is when I got the terrible news and was met with a warning to say there as no account associated with my email address... after registration had closed.

Following advise on here, I emailed See Tickets that night and received a response first thing Wednesday morning - like, 09:02am, first thing. No questioning, just send on your details and a photo. Within 30 mins a new account was created for me. Clearly, I wasn't the first person to come to them with this problem.

Taking the decision to delay ticket sales, with 4 hours notice, is pretty major. This wasn't just a handful of accounts deleted nor was people not paying attention to the vast amount of notice we got to re-register. This looks to be a pretty siginificant issue at See Tickets.

I get the frustration from some but it felt pretty awful to find my account was deleted. However, I too had planned everything around this weekend (as I was unaware my account was deleted) and now will be on holidays on the otherside of the world with terrible internet for the new resale date.

TL;DR - The whole thing has been a complete shambles (however hat tip to See Tickets Customer Support who sorted my new account so quickly!).

 

[TheDayman]

7 hours ago, Suprefan said:

Interesting thing. So my gf's registration was deleted, or they said it was. On a whim i went to look hers up again and an email came back showing that its in their system. So how many people maybe got told they were deleted but they werent? 

I updated and got also email confirmation. I then double checked on the website and found my account. All good.

I then got that deletion email a few days later so again checked website and my registration was still there.

It was only on Tuesday when I was prepping for the sales window that I found my registration had ultimately been deleted at some stage after I had checked. 

[spaniyell]

I've been using the same registration since it kicked off, always wondered why they didn't make it a yearly thing.  I don't look anything like my photo!  But it's been good to me, so why change 🙃

[stuie]

46 minutes ago, incident said:

I don't believe for a second that there was a database failure. There's no evidence to suggest that there was.

I reckon there's 2 main problems.

1. People not understanding / following the reconfirmation process all the way to the end.
2. Confusion caused by people having (old) registrations they'd forgotten about (often on alternate email aliases that still end up in their usual inbox)

I've personally helped a few people who were struggling in the lead up to the sale, and all of their issues could be boiled down to one of the above. Meanwhile, after we'd worked through all these issues and double checked everything, *nobody* in our exceptionally large group suffered an unexpected deletion. The group being large enough that this would be statistically unlikely if there was any kind of failure.

It's fair to say that See could have done much better in addressing both of those issues, but that's still not a database failure. Nothing I've seen posted on here or elsewhere suggests there's a problem that couldn't be explained by the above.

That’s completely ignoring the people who’ve posted here that have confirmation emails but no active registrations associated with their email address. 

And GFL wouldn’t have postponed the sale if there wasn’t a problem.

 

[stuie]

22 minutes ago, TheDayman said:

I updated and got also email confirmation. I then double checked on the website and found my account. All good.

I then got that deletion email a few days later so again checked website and my registration was still there.

It was only on Tuesday when I was prepping for the sales window that I found my registration had ultimately been deleted at some stage after I had checked. 

Another example @incident there’s a lot of them and they’ve been emailing GFL and See leading up to the postponement.