How I would fix the ticket system

[Nice hymer]

2 hours ago, Skip997 said:

I know a few folks who live right on site and make plenty 

And others are forced to take annual leave because they can't commute to/from work for at least three days (tues, weds, monday).

 

Huge detours, making alternative childcare arrangements because the the commute is two hours longer each day, local businesses struggling to fill slots because folk don't want to be stuck in traffic.

 

Yes, some people benefit from the money but for many more, it's just a PITA

[DeanoL]

9 hours ago, -TLR- said:

aside from selling physical tickets, in person, one ticket per person from the old festival office in the town - i really don't see any way to make the system better / fairer.

 

i read all these post about how people game the system - the new one and the old one - and i really feel there is some whole world i have no idea about.

 

me and my crew always got our tickets by mashing the F5 - i have zero tech knowledge.

 

previous to that we just walked into Stargreen box office and said can i have a Glastonbury ticket please.

Buying tickets in person would just become a test of physical endurance. Who can queue for the longest? It'd be no only unfair, but also hugely discriminatory.

You're going to have a queues of 100,000s be it online or in person, online is at least a little fairer.

[netspy]

As someone who comes from abroad, I admit that I prefer the online solution 🙂 

[Alvoram]

All this talk of logging in to fix it...


...Like we actually trust them now to limit it to one device per account 🙈🤣



You'd get to the end of sale day and find out people were able to log into 500 devices on one customer number 🤣

[Superscally]

18 hours ago, Alvoram said:

Changing this would change the festival entirely. Big groups working together has been happening for a long time. The new version of this is tech geeks helping big groups of none tech geeks do techie things, as was seen in this sale. The previous version of it was people helping others over the fence. It's always happened in some way or another.

The greatest festival on earth is the greatest festival because of the people, the community and the vibe. Why would anybody want to change that? Bring more people into that community, and let more people experience it, especially youngsters, the future of the festival, sure, but change it beyond recognition? Surely not? 

Also, allowing ticket resales is a terrible take, it would be the worst possible thing to happen to the festival. It's a very capitalist thing to suggest, not really in keeping with the entire ethos of the festival. It would mean moving even more towards the middle and upper class demographic.  

 

 

Out of upvotes

23 hours ago, Leyrulion said:

So I'd interpret that as I pay for a new registration each year. Different email, address, phone, photo. Over time would build up to five attempts. They probably wouldn't be able to tell without facial recognition software which they'd probably have to re-consent everyone on the database to use (imagine how that would go down). Chances of being caught would (quite literally) be 1 in a million. 

 

I'd also have my regular group make a new registration each year to do the same. Would make sure the friends who decided not to go this year and still had some years left on their registration gave me their details as well. 

 

So that would quickly run me up to about 20 attempts. 

 

My point here is that every possible scheme has flaws and work arounds to improve your chances.

If you wanted to pay 200 in reg fees...fair enough. Its enough of a pain in the ass that most people who wouldn't baulk at an extra 200 notes would baulk at this

8 hours ago, Old_Johno said:

The only way to improve the ticket system is to reduce demand by having a few really really, rainy years, and ban all the £1000+ offsite glamping sites for influencers that are too posh to camp 

😄

[Furq]

8 hours ago, Old_Johno said:

The only way to improve the ticket system is to reduce demand by having a few really really, rainy years

I was going to write the same - a year or two of bad weather will dampen (sorry) enthusiasm, and shake-off some old timers (I'm one of them).

I'm sure demand is sky-high due to the expansive BBC coverage and (generally) great weather in recent years.

Edited 18 hours ago by Furq

[StoneCircle]

10 hours ago, Old_Johno said:

The only way to improve the ticket system is to reduce demand by having a few really really, rainy years, and ban all the £1000+ offsite glamping sites for influencers that are too posh to camp 

The rain alone would definitely see them off. The amount of discarded wellies in the car parks in both 2007 and 2008 was incredible! I am now a caravan dweller (I have a disability, I am not posh!) so haven't experienced it since! I guess 2016 was similar though. 😂

[czuk]

17 hours ago, gfa said:

think re-registering once each year 

 

This would be a huge amount of admin for literally no benefit

 

(the second bit in italics is good but doesn't require the admin of the first to be effective surely)

How would making everyone re-register each year create a huge amount of admin.  It's a 5 minute job to backup then wipe the registration database and that all that's required, everything else regarding registration is automated, See and GFL wouldn't have to do anything else.

[gfa]

12 minutes ago, czuk said:

How would making everyone re-register each year create a huge amount of admin.  It's a 5 minute job to backup then wipe the registration database and that all that's required, everything else regarding registration is automated, See and GFL wouldn't have to do anything else.

People with issues have to contact support, get stuff manually verified etc.

 

It takes time for see / GFL to do customer service and there is no gain of wiping registrations

[stuie]

19 minutes ago, czuk said:

How would making everyone re-register each year create a huge amount of admin.  It's a 5 minute job to backup then wipe the registration database and that all that's required, everything else regarding registration is automated, See and GFL wouldn't have to do anything else.

I believe photo approval is a manual process, not to mention the support queries. 

[MilkyJoe]

6 minutes ago, stuie said:

I believe photo approval is a manual process, not to mention the support queries. 

Yeah pretty sure all photos are manually approved.

[DeanoL]

On 11/20/2024 at 4:38 AM, Alvoram said:

Changing this would change the festival entirely. Big groups working together has been happening for a long time. The new version of this is tech geeks helping big groups of none tech geeks do techie things, as was seen in this sale. The previous version of it was people helping others over the fence. It's always happened in some way or another.
 

It's an interesting point, but I do think something like what was done this year is then needed on a semi-regular basis, to basically smash the large groups apart and allow them to build from scratch with new people.

 

I think over the past few years we had started to see more and more closed-off large groups, who absolutely initially formed that way, but were by now just focused on looking after each other. And there's absolutely nothing with wrong with that, I would do the same, but at that point you start to lose the community of strangers element and it's just friends helping each other.

[secondhandsausagedog]

I reckon based on reg number , unique link to join the queue. Then have a rotating type of captcha on each sale to join the queue. 
 

To initially register they could use an api for the electoral register (or third party) to confirm address, I think there is a service called EasyID which checks various data sources. Might be overkill but will greatly reduce people being bothered to try and register multiple regs. 
 

Even just the initial part will reduce a large amount of sessions.

[gfa]

2 hours ago, stuie said:

I believe photo approval is a manual process, not to mention the support queries. 

I did think this too but wasn't certain - makes sense given it takes like a week to get a new registration back in the weeks leading up to ticket day

 

Regardless it doesn't achieve much!

[Leyrulion]

14 hours ago, Superscally said:

Out of upvotes

If you wanted to pay 200 in reg fees...fair enough. Its enough of a pain in the ass that most people who wouldn't baulk at an extra 200 notes would baulk at this

😄

I'd only be paying the £10 a year under that system. 

[Leyrulion]

On 11/20/2024 at 9:58 AM, czuk said:

Here's my take on a fair ticket sale.  I can't think of any loopholes, will wait for the replies.

 

Registration database is reset after each festival.  You will have to re-register for the next festival.  The idea is you should only register once.

 

If you change address, you must edit your registration and pay GFL an admin fee (£35?) for them to approve your change of address.  This would involve uploading proof that you lived at your previous address and also proof that you now live at your current address.  This is to stop multiple registrations.

 

On ticket day, you must log in using your registration number and postcode before you get a queue ID.  The queue ID is stored against your registration number and will stays the same if you log on to multiple browser sessions.  If you intend to purchase tickets for others (total 4 for coach, 6 for main), you must also enter their registrations before you get a queue ID.  This allows small groups to purchase tickets whilst stopping big syndicates having an unfair advantage.

 

To make it worthwhile waiting in the queue, I would stop the queue IDs being assigned their place in the queue at the start of the sale.  Instead I would have the servers randomly choose a registration number from those that haven't already got a ticket - all browser sessions with the associated queue ID would display a prompt "click here to purchase tickets" that can only be clicked once which allows the chosen browser to proceed to a ticket purchase screen where payment is taken, and the queue ID expires.

 

I would also have a tickets sold/remaining counter on all browsers just to keep it interesting.
 

 

All six of you simply create six registrations, with different emails, different photos all registered to each others or other addresses we have access to. 

Trusting that with probably half a million plus new registrations coming in up to ticket day they wouldn't spot it unless they started running facial recognition on the database. 

 

We've then got 36 spots in the queue to maximize our chances. Would stop you purchasing for other groups or having friends and family help you out. 

 

Edit: Assuming you rolled out address verification for registrations and not just a change of address that could restrict it. 

But like I said yesterday that's bank level type of security and would be very costly to implement.

Edited 3 hours ago by Leyrulion

[stuie]

This thread is now longer that most of the previous years 'it's not fair, they should do this' threads! 

[Leyrulion]

8 minutes ago, stuie said:

This thread is now longer that most of the previous years 'it's not fair, they should do this' threads! 

Fist year of a new system I guess. I bet they were long when they introduced registration and moved it all online. Takes a couple of years for people to work out all the tips and tricks.

Edited 3 hours ago by Leyrulion

[Skip997]

6 hours ago, secondhandsausagedog said:

I reckon based on reg number , unique link to join the queue. Then have a rotating type of captcha on each sale to join the queue. 
 

To initially register they could use an api for the electoral register (or third party) to confirm address, I think there is a service called EasyID which checks various data sources. Might be overkill but will greatly reduce people being bothered to try and register multiple regs. 
 

Even just the initial part will reduce a large amount of sessions.

FFS

 

Facial recognition has been mentioned, now the need to be on a electoral register 

 

It’s no bloody wonder….